Experienced Sales Manager with over 20 years of experience in construction and construction sales. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
21
21
years of professional experience
Work History
Pro and Paint Supervisor
The Home Depot
Poplar Bluff, Mo
11.2018 - Current
Evaluated weekly performance to maintain sales goals and drive productivity levels.
Informed associates of promotions for marketing efforts to increase sales.
Monitored employee performance to maintain quality and compliance with job standards.
Trained and mentored new associates by modeling customer service methods, product knowledge, and check out techniques.
Assigned daily operational duties to team outlining day-to-day goals and priorities.
Trained team members in successful strategies to meet operational and sales targets.
Educated staff on strategies for handling difficult customers and challenging situations.
Mentored new sales associates to contribute to store's positive culture.
Owner
Worleybird Development LLC
Poplar Bluff, MO
09.2018 - Current
Managed day-to-day business operations.
Build and sell houses on speculation.
Buy, remodel and rent out single family houses.
Work with subcontractors, banks, accountants, real estate agents and title companies to ensure sales or acquisitions of desired properties.
Outside Sales Representative
Meeks Lumber And Hardware
Poplar Bluff, MO
09.2017 - 11.2018
Established new accounts through cold calling and personal visits to potential customers.
Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Built strong client rapport to establish diversified network of connections.
Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Contractor Sales Supervisor
Menards Inc. - Home Improvement
Poplar Bluff, MO
01.2016 - 09.2017
Effectively coached team members to reach weekly and monthly sales goals.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Promoted exceptional customer service by engaging clients on sales floor.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Met with management and executives to provide insights into sales operations and make strategy recommendations.
Account Sales Manager
Menards Inc. - Home Improvement
Poplar Bluff, MO
04.2014 - 01.2016
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Managed accounts to retain existing relationships and grow share of business.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Specialty Cabinet Maker
WW Wood Products Inc.
Dudley, MO
09.2012 - 04.2014
Interior design knowledge
Maintained compliance with all safety and code regulations to protect crew members, clients and structures from harm.
Installed crown molding and other trim components to finish interior spaces with desired looks.
Built custom and specialty pieces for customers while maintaining high safety and quality standards.
Regional Operations Manager
RF Installations
St Louis, MO
10.2008 - 09.2012
Enhanced regional branch performance by implementing proven management processes to increase revenue.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Developed processes to save on costs and prevent losses.
Traveled to over 10 locations per week to manage each store and perform reviews of individual managers and employees.
Suggested corrective services to handle customer complaints.
Custom Cabinet Maker
Self-employed
Poplar Bluff
01.2006 - 10.2008
Installation understanding
Blueprint design understanding
Interior design knowledge
Saw safety master
Worked with clients to design custom cabinets and budgets.
Used 2020 design software to design custom cabinet layouts and quotes for clients.
Developed and retained excellent tool and machinery skill to produce consistent, top-quality work.
Education
High School Diploma -
Poplar Bluff High School
Poplar Bluff, MO
05.1993
Skills
Complex Problem-Solving
Delegation and Supervision
Needs based selling techniques
Strong relationship building
Salesforce Software
2020 Design Software
Residential and light commercial construction techniques
I know what it is to be a true Home Depot Pro because I am one