Jason Zeid
Bradenton,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous customers at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ace Hardware
03.2024 - Current
- Carried out day-day-day duties accurately and efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
Salesperson
Jigs Bait and Tackle and Guns and Ammo
01.2020 - Current
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Operated cash register, quickly and accurately handled cash and card transactions.
- Maintained current knowledge of fishing and gun stock.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Discussed fishing and guns with customers, outlined restrictions and educated on policies.
Education
High School Diploma -
American Heritage College Preparatory Academy
Fort Lauderdale, FL2001
Landscape Architecture
University of Florida
Gainesville, FLSkills
- Hardware Tools
- Customer Needs Assessments
- Teamwork and collaboration
- Maintaining Clean Work Areas
- Friendly, positive attitude
- Store Merchandising
- Customer service
- Problem-solving
- Time management
- Multitasking
- Loss Prevention Training
- Computer skills
- Excellent communication
- Dependable and responsible
- Flexible and adaptable
- Critical thinking
Timeline
Customer Service Representative
Ace Hardware
03.2024 - Current
Salesperson
Jigs Bait and Tackle and Guns and Ammo
01.2020 - Current
High School Diploma -
American Heritage College Preparatory Academy
Landscape Architecture
University of Florida
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