Jason Zheng
Orlando
Overview
3
3
years of professional experience
Work History
Server
Sushi Yama
01.2025 - Current
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
BBQ Sensation LLC
06.2022 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Cashier
GATCHA LLC
11.2023 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Server
U & ME REVOLVING
06.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Biomedical Sciences
University of Central Florida
Orlando, FL05-2025
Skills
- Memory retention
- Strong work ethic
- Adaptability under pressure
- Customer communication
Timeline
Server
Sushi Yama
01.2025 - Current
Customer Service Cashier
GATCHA LLC
11.2023 - 04.2024
Server
U & ME REVOLVING
06.2023 - 01.2024
Server
BBQ Sensation LLC
06.2022 - 01.2025
Bachelor of Science - Biomedical Sciences
University of Central Florida
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