Jason Applegate
Lexington,KY
Summary
Hardworking, passionate job seeker promoting exemplary customer service and technical skills to share with an established organization. Eager to assist the company reach it's goals.
Overview
12
12
years of professional experience
Work History
Web Designer
Jason's Web Design
Lexington, KY
09.2022 - Current
- Boosted client satisfaction by delivering visually appealing and intuitive web designs tailored to their specific needs
- Provide ongoing support to clients post-launch, resolving any issues promptly and maintaining positive working relationships.
- Completing domain name registrations and maintained website and web hosting accounts.
- Configured templates for clients to easily customize.
- Coding websites using HTML, CSS, and JavaScript languages.
- Enhanced website functionality by implementing responsive design and user-friendly navigation elements.
- Ensure websites remain accessible across multiple devices by adhering to industry-standard coding practices for adaptive design.
Service Desk Specialist
Toyota Tsusho America, Inc
Georgetown, KY
09.2022 - 01.2023
- Enrolled / Provided support to users in MS Office 365
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks via phone in calls.
- Configured hardware, devices, and software to set up workstations for staff.
- Created user accounts and assigned permissions.
- Purchasing and deployment of Dell PC equipment
- Resolved approximately 50+ tickets per week in ServiceNow.
ITS Physician Liaison
CommonSpirit Health
Lexington, KY
09.2011 - 09.2022
- Received and responded to calls/texts from physicians and staff of approximately 10-15 combined each day for a multitude of IT and application issues
- Increased physician satisfaction by addressing concerns and providing timely feedback on physician needs.
- Frontline for physician adoption and optimization of EMR applications
- Escalate issues as necessary to the Supervisor
- Communicates issues and concerns in a clear, concise and timely manner to appropriate parties
- Implemented applications such as Duo Mobile and Imprivata Tap N Go at area hospitals, trained physicians and staff on both
- Worked closely with IT leadership to convert from Microsoft to Google Workspace. Trained physicians / staff how to utilize it
Education
Associate - Applied Science
Maysville Community And Technical College
Maysville, KYSkills
- Active Directory
- Remote Tools / Support
- Help Desk Support
- Excellent Customer Service
- IT Documentation
- SEO Optimization
- Client Communication
- Desktop Support
- Ticketing Systems
- Technical support
- HTML
- Web Design / Templates
Timeline
Web Designer
Jason's Web Design
09.2022 - Current
Service Desk Specialist
Toyota Tsusho America, Inc
09.2022 - 01.2023
ITS Physician Liaison
CommonSpirit Health
09.2011 - 09.2022
Associate - Applied Science
Maysville Community And Technical College