Jason R Applegate
Lexington,KY
Summary
Hardworking, passionate job seeker promoting exemplary customer service and technical skills to share with an established organization. Eager to assist the company reach it's goals.
Overview
20
20
years of professional experience
Work History
Web Designer
Jason's Web Design
Lexington, KY
09.2022 - Current
- Boosted client satisfaction by delivering visually appealing and intuitive web designs tailored to their specific needs
- Provide ongoing support to clients post-launch, resolving any issues promptly and maintaining positive working relationships.
- Completing domain name registrations and maintained website and web hosting accounts.
- Configured templates for clients to easily customize.
- Coding websites using HTML, CSS, and JavaScript languages.
- Enhanced website functionality by implementing responsive design and user-friendly navigation elements.
- Ensure websites remain accessible across multiple devices by adhering to industry-standard coding practices for adaptive design.
Service Desk Specialist
Toyota Tsusho America, Inc
Georgetown, KY
09.2022 - 01.2023
- Enrolled / Provided support to users in MS Office 365
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks via phone in calls.
- Configured hardware, devices, and software to set up workstations for staff.
- Created user accounts and assigned permissions.
- Purchasing and deployment of Dell PC equipment
- Resolved approximately 50+ tickets per week in ServiceNow.
ITS Physician Liaison
CommonSpirit Health
Lexington, KY
09.2011 - 09.2022
- Received and responded to calls/texts from physicians and staff of approximately 10-15 combined each day for a multitude of IT and application issues
- Increased physician satisfaction by addressing concerns and providing timely feedback on physician needs.
- Frontline for physician adoption and optimization of EMR applications
- Escalate issues as necessary to the Supervisor
- Communicates issues and concerns in a clear, concise and timely manner to appropriate parties
- Implemented applications such as Duo Mobile and Imprivata Tap N Go at area hospitals, trained physicians and staff on both
- Worked closely with IT leadership to convert from Microsoft to Google Workspace. Trained physicians / staff how to utilize it
Help Desk Analyst
Fazoli's Management
Lexington, KY
01.2006 - 09.2011
- Provided basic end-user troubleshooting and desktop support to remote and onsite end users.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used Magic ticketing system to manage and process support actions and requests.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Resolved technical issues by troubleshooting.
Computer Operator
Ibm Global Systems
Lexington, KY
06.2004 - 01.2006
- Monitored and assisted the on-call person in resolving emergent IT issues regarding server outages, network connectivity, software malfunctions, and user access problems, ensuring minimal downtime and efficient problem resolution.
- Generated reports covering details about data, system operation, and error monitoring.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Maintained spreadsheets of data in mainly excel across multiple systems while preserving exceptional data accuracy.
- Changed and replaced backup tapes regularly and performed detailed server backups within AIX and Linux systems.
- Reacted calmly during times of highly stressed or emergency situations.
- Strengthened security measures, conducting regular system audits to identify and mitigate potential vulnerabilities.
Education
Associate - Applied Science
Maysville Community And Technical College
Skills
- Active Directory
- Client Communication
- Desktop Support
- Device Installation
- Excellent Customer Service
- Help Desk Support
- IT Documentation
- HTML and XML
- Microsoft Windows and Office
- Remote Technical Support
- Remote Tools / Support
- Responsive Web Design
- SEO Optimization
- ServiceNow Ticketing System
- Technical Support
- Web Design Templates
Timeline
Web Designer
Jason's Web Design
09.2022 - Current
Service Desk Specialist
Toyota Tsusho America, Inc
09.2022 - 01.2023
ITS Physician Liaison
CommonSpirit Health
09.2011 - 09.2022
Help Desk Analyst
Fazoli's Management
01.2006 - 09.2011
Computer Operator
Ibm Global Systems
06.2004 - 01.2006
Associate - Applied Science
Maysville Community And Technical College