JASON CORTES

Establish and maintain relationships with key stakeholders to ensure team activities and initiatives are compliant with business, industry and legal standards.
· Drive the design of threat and risk management programs, controls and testing mechanisms in collaboration with internal teams to ensure industry best practice is met or exceeded.
· Lead the roll out and continuous improvement of strategic programs, audits and initiatives
· Identify, prioritizes and leads work streams, analytical requests and other tasks as necessary
· Establish SOPs, process controls, and ensure alignment with risk and regulatory requirements.
· Support incident management teams responding to high impact incidents
· Collect, collate, analyze, and disseminate accurate, timely and actionable reporting on loss, risk, threat and their future development.

· Maintain quality of products through continuous measurement of impact, program and product effectiveness and suggest improvements.
· Researches and recommend innovative technology solutions to manage complex threat and risk situations.

• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
• Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
• Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth
• Met with project stakeholders on regular basis to assess progress and make adjustments
• Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Streamlined communication channels for increased efficiency in project execution and decision-making processes.

• Excellent communicator and influencer with ability to facilitate flow of information between different internal and external clients and quickly resolve any potential issues that may affect driver and customer delivery experience
• Managing email and phone communications, providing and supporting other functions and/or projects tasked by Crisis Operations Manager, or Assistant Crisis Operations Manager
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness and activities
• Liaised with customers, management and sales team to better understand customer needs and recommend solutions
• Established company-wide security best practices and protocols to mitigate risk of data breach
• Led identification, development, implementation and maintenance of security requirements for the entire organization.

• Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
• Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
• Exceeded targets by building, directing and motivating high-performing sales team
• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
• Fostered relationships with vendors to communicate on problem areas and work closely to resolve
• Led cross-functional teams in the development and execution of marketing initiatives that resulted in increased brand awareness and customer engagement.