Jason K Henning
Sr. Field Technician
Las Vegas,NV
Summary
I’m a telecommunications 12+ years of experience. This includes 6 years of management experience, a Warehouse Manager and an Operations manager. Have a proven track record as a leader, technician and trainer. Received high recognition for quality of workmanship and for achieving many company objectives. Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in telicom equipment repair and maintenance. Skilled Senior Field Technician offering 12-year track record of success with small cell equipment. Strong team leader and problem-solver with excellent organizational and time management abilities.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Field Technician
T-Mobile USA
Las Vegas, NV
11.2010 - Current
- Operate and maintain over 100 assigned cell sites and Small Cells networks with GSM, UMTS and LTE and 5G for the Las Vegas valley
- Project lead and taking care of all the Small Cells in the Las Vegas market
- Worked with Switch Technicians and RF Engineers to modify, troubleshoot and optimize the T-Mobile network
- Mentored my fellow peers to maintain a knowledgeable and efficient team
- Coaching new technicians to bring up to T-Mobile standards
- Conducted several projects including the largest microwave hops in the Las Vegas surrounding area.
- Project lead for all Small Cells in the Las Vegas valley.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Launching and making sure the market is meeting 100% of the goals.
- Calibrated new and existing equipment for optimal performance.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Warehouse Coordinator
Glotel Inc
Las Vegas, NV
04.2009 - 11.2010
- Responsible for performing all tasks involved in the shipping, receiving and delivery of materials, supplies and equipment to and from a warehouse environment
- Duties include but are not limited to: preparing, checking and maintaining parts received with records of goods shipped and bills of lading to verify correctness of all incoming and outgoing shipments; maintaining inventory levels using Mobility Software and by hand checking shelves, filling orders and maintaining the necessary clerical records; responsible for on and offloading trucks and vans; maintaining and verifying cell site equipment and technician vehicle inventory using CATS Mobility Software, Microsoft Office and a strong attention to detail, to recover and account for misplaced and lost assets.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Verified accuracy of shipping and receiving documents and maintained records.
Warehouse Manager
Hi-Tech Commercial Service
Reno, NV
01.2008 - 04.2009
- Responsible for all phases of inventory control and product management for a company specializing in parts logistics for repairing commercial kitchen equipment
- From customer service and ordering parts for walk in and phone order customers, to locating and handling inventory with a forklift and pallet jack
- Duties include but are not limited to: working closely with and training under a branch manager; managing a team of 3 service technicians; multitasking and prioritizing time management with deadlines to maintain all applicable goals; all phases of inventory control and shipping and receiving; managing and training technicians for VMS database and backup for dispatch when needed.
Education
High School Diploma -
Western High School
Las Vegas, NV 08.1991 - 05.1996
Skills
T-Mobile Switch Training on OptiCool and Battery back upExpert at installing and troubleshooting licensed radios operating in frequencies ranging from 11GHz to 23GHz (Ceragon IP10 / IP20)Expert with the components that make up a GSM networkExpert with all components that make up a UMTS networkTrained with the components that make up a LTE and 5G networkExperience with 2nd and Dual CarriersAble to effectively communicate with internal and external customersExpert at the repair and return processSkilled at installing, troubleshooting and commissioning True Position E911 systemsInterfaced equipment with Procomm Plus, Hyper terminal, Putty, WEM, Winfoil, Reflections, OMT, Element Manager and ENMPerformed detailed site surveys for the Small Cell projectScheduled and performed PSAP call testingPerformed many in house training sessions as well as scheduled formal training classesMentored all skilled level techniciansCoaching other technicians
Hardware and software installation
Diagnostic skills
Project Management
Technical Support
Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sr. Field Technician
T-Mobile USA
11.2010 - Current
Warehouse Coordinator
Glotel Inc
04.2009 - 11.2010
Warehouse Manager
Hi-Tech Commercial Service
01.2008 - 04.2009
High School Diploma -
Western High School
08.1991 - 05.1996