Work Type
Full TimeConsultingLocation Preference
On-SiteRemoteHybridLocation: Keasbey, NJ
Open to relocation: Yes
Verified
This profile is verified using an email address.
John O’Shaughnessy
Keasbey,NJ
Work Preference
Summary
Senior field technician with extensive experience in ice and electric vehicle service, delivering accurate diagnostics and reliable repair outcomes. Proven record in service center setup and fleet management to improve operational efficiency and technician productivity. Skilled in SOP development and technical training to drive continuous improvement in service delivery.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sr. Field Technician
Rivian
Woodbridge, New Jersey
02.2023 - 08.2026
- Senior Technician for the Brooklyn Service Center. Performing high-level diagnostics while coaching and teaching technicians.
- Lead the North East Mobile team, managed routes and schedules, handled escalated customers, and handled technician escalations remotely.
- Oversaw and managed the setup and opening of the Trenton Service Center. Managed a technician team of 20, and oversaw fleet operations for Amazon's 2,000 Electric Delivery Vans in NJ and PA.
- Oversaw and managed the setup and opening of the Woodbridge Service Center. Set up operational flow, tasks, responsibilities, SOPs, and 6S standards. Lead a technician team of 30, handling all diagnostic escalations, customer escalations, legal escalations, and customer service interactions for the service center.
- Was responsible for the continuous training, development, and coaching of the technician team.
Fleet Maintenance Manager
Wonder
Springfield, New Jersey
05.2021 - 01.2023
- Managed over 400 fleet vehicles, located in seven different lots across NJ.
- Managed 5 repair shops and 20 technicians to perform maintenance and repair on the fleet.
- Managed company fleet maintenance schedules and service records.
- Monitored fuel usage and fleet expense records.
- Reviewed vehicle inspections and safety compliance documents.
- Communicated with vendors for repairs and parts ordering.
- Resolved driver concerns and escalated operational issues.
Service Technician
Tesla Motors
Springfield, NJ
05.2017 - 02.2021
- Springfield NJ Virtual Service Center Lead, North East Mobile Service Virtual Service Center Lead, CAT1 Diagnostic Lead of Princeton NJ
- Performed Service repairs and diagnostics; in a team environment, in-home visit to customer or in a virtual repair setting by implementing software hotfixes
- Worked personally with customers either at the Service Center, at their homes or over the phone.
- Service Motion Coach From 05/17 to 04/18: Taught new manufacturing structure to other operations country wide.
- Factory Support 04/18: Supported and drove manufacturing of new product
- Service Supervisor: Evan Joudrey
- Phone: (609) 806-2611
Systems Technician MB / CV
Ray Catena Mercedes Benz
Union, NJ
05.2016 - 04.2017
- Master Level Technician
- Performed extensive diagnostics and repairs on all vehicle systems on all Mercedes Benz, Maybach, Smart and Sprinter models
- Service Manager: Patty Madena
- Phone: (908) 379-7200
Fleet Manager / Snow Plower
North Country Landscaping LLC
West Dover, VT
12.2015 - 04.2016
- Managed a fleet of 10 plow truck operators and their vehicles
- Responsible for all repairs and maintenance to all trucks
- Performed snow and ice removal for Hermitage Ski resort and surrounding properties
- Owner: Joseph Corriston
- Phone: (516) 319-8584
Systems Technician MB / CV
Ray Catena Mercedes Benz
Union, NJ
10.2013 - 11.2015
- “A” Level Technician
- Performed extensive diagnostics and repairs on all vehicle systems on all Mercedes Benz and Sprinter models
- Service Manager: Patty Madena
- Phone: (908) 379-7200
Automotive Technician
Liccardi Ford
Watchung, NJ
07.2013 - 09.2013
- Master Certified by Ford FACT program
- “C” Level Technician plus warranty and recall repairs
- Supervisor: Tom Parsons
- Phone: (908) 561-7500
Education
Diploma in Automotive Technology - Automotive Technology/Diesel and Industrial Technology
Universal Technical Institute (UTI)
Exton, PA07.2013
Skills
- Vehicle diagnostics
- HV/LV Electrical troubleshooting
- Software diagnostics and hotfixes
- Fleet maintenance
- Service center setup
- Preventive maintenance
- Service documentation
- SOP development
- Technical training
- Diagnostic procedures
- Service scheduling
- Repair shop oversight
- Fleet compliance
- Parts ordering
- Vehicle inspections
- Vendor management
- Problem solving
- Team leadership
Certification
- Technical Customer Handling Certification
- EPA Certified Section 609 (Automotive Air Conditioning)
- Certified ALLDATA Specialist
Awards
- UTI Student of the Course: Automotive Undercar and Drivability & Emissions
- Directors Honors
Earlier Career Highlights
- 10/10/00, 08/11/00, Shop-Rite, Garwood, NJ
- 10/08/00, 05/09/00, Calabria Pizzeria, Cranford, NJ
- 05/09/00, 10/10/00, Home Health Aide, Cranford, NJ
- 05/06/00, 08/10/00, Camp Acorn (Volunteer), Ramsey, NJ
Timeline
Sr. Field Technician
Rivian
02.2023 - 08.2026
Fleet Maintenance Manager
Wonder
05.2021 - 01.2023
Service Technician
Tesla Motors
05.2017 - 02.2021
Systems Technician MB / CV
Ray Catena Mercedes Benz
05.2016 - 04.2017
Fleet Manager / Snow Plower
North Country Landscaping LLC
12.2015 - 04.2016
Systems Technician MB / CV
Ray Catena Mercedes Benz
10.2013 - 11.2015
Automotive Technician
Liccardi Ford
07.2013 - 09.2013
Diploma in Automotive Technology - Automotive Technology/Diesel and Industrial Technology
Universal Technical Institute (UTI)