J. Keith Thompson
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Supervisor
Hank’s Low Country Seafood
Columbus, OH
06.2024 - Current
- Directed daily operations to ensure compliance with safety protocols and quality standards.
- Guided team members in skill development, driving enhanced overall performance.
- Optimized workflows to eliminate process inefficiencies and enhance productivity.
- Designed and executed training programs to enhance staff competency in operational procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Facilitated prompt conflict resolution among team members to foster a harmonious and productive work environment.
- Exemplified commitment to organizational core values through leadership and promotion of a culture of excellence.
- Cultivated a positive work environment to enhance employee retention and engagement.
- Enforced rigorous safety standards to uphold a secure workplace for employees and visitors.
- Orchestrated interdepartmental communication to ensure alignment with company objectives.
General Manager, Bar,Server
Tip Top Kitchen And Cocktails
73 E.Gay Street Columbus Ohio 43215
04.2015 - Current
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Restaurant Bar Manager and Server
Surly Girl Saloon
1126 N. High Street
11.2005 - 04.2018
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
Bartender
Mo Joe Lounge
Cap in Short North
11.2004 - 11.2005
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Server
Tapatio
491 Front Street Columbus Ohio 43215
05.1998 - 11.2004
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Logan High School.
Logan Ohio Hocking College
Nelsonville, OHSkills
- Schedule Management
- Customer Retention
- Customer Relationship Management
- Expense Control
- Loss Prevention
- Quality Management
- Staff Supervision
- Staff Training/Development
- Team Player
- Efficient Multi-Tasker
- Staff Management
- Purchasing and Planning
- Team Leadership
Timeline
Supervisor
Hank’s Low Country Seafood
06.2024 - Current
General Manager, Bar,Server
Tip Top Kitchen And Cocktails
04.2015 - Current
Restaurant Bar Manager and Server
Surly Girl Saloon
11.2005 - 04.2018
Bartender
Mo Joe Lounge
11.2004 - 11.2005
Bartender/Server
Tapatio
05.1998 - 11.2004
Logan High School.
Hocking College