Jason Newberger
Castle Rock,United States
Summary
Dedicated legal services professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Owner - Legal Process Server
SURV Processing
2019.07 - Current
- Provide delivery of service of process
- Over 90% effective contact rate
- Proven ability to complete bounty with successful service
- Ability to recognize the value of time management in relationship to best service times
- Clear understanding of the Colorado Rules of Civil Process C.R.C.P
- Demand Process
- Posting Process w/new legislation
- Summons and Complaint Process
- Subpoena Process
- Garnishment Process
Territory Manager
Proof Serve
2021.04 - 2021.05
- Managed service or process jobs to ensure they were completed within scope
- Effectively communicated with clients and provided real time status of all jobs
- Provided server assistance with address lookup, skip tracing, and vin verifications
- Adhered to all local and statewide practices for service of process
Support Engineer
Chorotrack/Lifetime Fitness
2016.05 - 2018.02
- Developed 3rd party client relationships with product line
- Support client at race-day events of all product and software
- On-boarded new clients and provided training on hardware and software
- Operated in help desk support environment to support client issues
- Assisted product and engineering teams with development needs and concerns
Information Systems Analyst
FMC Technologies
2011.11 - 2016.04
- Consistently led monthly service metrics within IT support team
- Created and developed asset tracking system and worked with fixed assets for aging
- Created forty plus "how-to" documents for inter IT department knowledge base
- Wrote jargon-free online help documentation to reduce customer support calls by 30%
- Assisted with the creation of the new hire and termination process to fall within SOX guidelines for auditing
- Renovated and organized the Active Directory OU structure of over 1000 employees
- Constantly delivered new hardware requests 3-4 days early on a 5 day scale
- Created and maintained PC images via "Ghostcast" server for rapid deployment to various work sectors
- Deployed and configured NAS storage systems with "Egnyte" for all remote sites for expedited communication
- Managed the mobility account consisting of over 600 devices with 4 separate carriers
- Responsible for handling invoicing for over fifty accounts within the IT department
- Utilization of BMC Express Service Desk/Remedy/Trackit
Systems Consultant Team Lead
Long View Systems
2009.11 - 2011.11
- Developed and implemented multiple improved service desk policies
- Working experience with the oil and gas field
- Utilization of BMC Express Service Desk & Remedy
- Effectively communicated to user base, procedures, processes, and relevant technical information
- Working knowledge oil and gas industry software, hardware, and techniques
- Administered and worked in an IT environment utilizing ITIL guidelines
- Primarily dealt with end user clients with a drive for first call resolution
- Provided accurate and appropriate information in response to customer inquiries
- Analyzed key metrics to measure product and employee effectiveness
- Operated within the guidelines of Sox compliance
IT Manager
Murray Motor Imports
2002.05 - 2009.07
- Identified product problems and strengths and collected data on the customer experience
- Managed local IT team, allocating resources to on ongoing projects and enforcing deadlines
- Ordered and managed IT Assets as well as aging with fixed assets
- Operated within IT budget yearly
- Managed internal service desk responsible for total client satisfaction
- Project manager for BMW server implementation
- Performed duties as Safeguard Administrator to ensure security of customers information
- Created new and improved IT policies for a more secure and reliable network
Education
Bachelors of Applied Science in Technical Management -
DeVry University
Denver, CO10.2005
Associates of Applied Science in Network Systems Administration -
DeVry University
Denver, CO10.2003
Skills
- Small business operations
- Relationship Building
- Customer Relations
- Client Service
Military Service
Marine Corps, United States, Sergeant, 02/01/98, 02/01/02
Awards
Navy Achievement Medal
Timeline
Territory Manager
Proof Serve
2021.04 - 2021.05
Owner - Legal Process Server
SURV Processing
2019.07 - Current
Support Engineer
Chorotrack/Lifetime Fitness
2016.05 - 2018.02
Information Systems Analyst
FMC Technologies
2011.11 - 2016.04
Systems Consultant Team Lead
Long View Systems
2009.11 - 2011.11
IT Manager
Murray Motor Imports
2002.05 - 2009.07
Bachelors of Applied Science in Technical Management -
DeVry University
Associates of Applied Science in Network Systems Administration -
DeVry University
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