Jason Odine
Nashville,TN
Summary
Dynamic professional with a proven track record in customer service and equipment maintenance, notably at Tennessee Department of Human Services. Excelled in caseload management and developed strong communication skills, enhancing customer satisfaction and operational efficiency. Achieved significant positive feedback through exceptional service and problem-solving abilities. Skilled in schedule management, ensuring seamless operations and client interactions.
Overview
5
5
years of professional experience
Work History
Rideshare Driver
Uber/Lyft
03.2022 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Demonstrated exceptional problem-solving skills during unexpected delays or issues.
Disability Claims Examiner
Tennessee Department Of Human Services
02.2021 - 02.2022
- Reviewed and analyzed disability claims for social security income benefits and medical eligibility
- Gathered medical/work history documentation as needed and arranged for special examinations by medical specialists if necessary
- Consulted with internal and external professionals or contract providers, including physicians, psychologists, and vocational experts
- Determined whether the claimant had an impairment that met the specific requirements of any condition described in the listing of impairments
- Utilized telephone contact frequently each day to obtain needed information and answer claimant's inquiries
Sales Associate
Sherwin-Williams Paint Store
12.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Public Relations
Western Kentucky University
Bowling Green, KY05.2019
Skills
- Caseload Management
- Customer Service
- Adobe Creative Suite
- Medical terminology expertise
- Strong analytical skills
- Fraud Detection Skills
- Professionalism and Integrity
- Disability claims process
- Team Collaboration
Timeline
Rideshare Driver
Uber/Lyft
03.2022 - Current
Disability Claims Examiner
Tennessee Department Of Human Services
02.2021 - 02.2022
Sales Associate
Sherwin-Williams Paint Store
12.2019 - 08.2020
Bachelor of Arts - Public Relations
Western Kentucky University
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