Irving V. Wever
Phoenix,United States
Summary
Detail-oriented Disability & FMLA Life Events Specialist versed in researching and resolving complex issues on behalf of policyholders and affiliated employee counterparts. Bringing over 5 years of expertise in Short Term Disability insurance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Life Event's Specialist
Unum Group
Phoenix, AZ
07.2020 - Current
- Utilize claim investigative techniques to identify and evaluate STD and FML claim info in a fair and objective manner while analyzing, researching contracts and applying provisions daily
- Communicate claim decisions, using excellent customer skills, even in the face of disagreement and remain open to reconsider previous decisions based on new information
- Multitask and balance goals and priorities in a high workload volume environment and work with others in the team in a collaborative manner
- Use different program daily, such as payment systems and policy search engines among others
Disability Benefits Specialist-STD
Unum Group
Los Angeles, CA
10.2016 - 07.2020
- Utilize claim investigative techniques to identify and evaluate STD claim info in a fair and objective manner while analyzing, researching contracts and applying provisions daily
- Communicate claim decisions, using excellent customer skills, even in the face of disagreement and remain open to reconsider previous decisions based on new information
- Multitask and balance goals and priorities in a high workload volume environment and work with others in the team in a collaborative manner
- Use different program daily, such as payment systems and policy search engines among others
Education
Bachelor of Science - Nautical Science
Centro De Instrução Almirante Graça Aranha
Rio De Janeiro, Brazil08.1997
Skills
- Dependable and Responsible
- Team Collaboration
- Written and Verbal Communication
- Microsoft Office Suite
- Analytical and Critical Thinking
- Decision Making
- Attention to Detail
- Policy-Contract Evaluation
- Benefits review
- Risk management
- Mentorship
- Problem-Solving
- Time Management
- Fluent in English, Spanish, Portuguese, Norwegian
Certification
- CPT - Certified Personal Trainer
Timeline
Life Event's Specialist
Unum Group
07.2020 - Current
Disability Benefits Specialist-STD
Unum Group
10.2016 - 07.2020
Bachelor of Science - Nautical Science
Centro De Instrução Almirante Graça Aranha
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