Jasper Hawks
Norfolk,VA
Summary
Dependable Fiber Optic Technician with extensive breadth of experience in fiber optics functioning and repair paired with deep knowledge of fiber optic testing equipment. Offering 33 years of vast experience installing, repairing and maintaining cable lines for cable, Internet and television. Comfortable working under extreme pressure and in inclement weather.
Overview
34
34
years of professional experience
Work History
Sr. Fiber Tech
Cox Communications
Norfolk
05.2006 - Current
- Improved network performance by installing, splicing, and testing fiber optic cables.
- Enhanced customer satisfaction with efficient troubleshooting and repair of fiber optic systems.
- Reduced downtime by quickly identifying and resolving issues in fiber networks.
- Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
- Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.
- Provided timely training for new hires, ensuring a consistent level of expertise among all technicians on the team.
Network Field Technician III
Cox Communications
Norfolk
05.1995 - 05.2006
- Improved network efficiency by diagnosing and repairing various hardware and software issues.
- Enhanced customer satisfaction through prompt troubleshooting and resolution of connectivity problems.
- Reduced downtime by performing regular maintenance on network equipment and infrastructure.
- Optimized network performance with the implementation of effective cable management strategies.
- Ensured compliance with industry standards in all installations, upgrades, and repairs of network components.
Field Service Technician
Cox Communications
Norfolk
05.1990 - 05.1995
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Education
High School Diploma -
Norfolk Vocational Technical School
Norfolk, VA06.1988
Skills
- Fiber Optic Routing
- Continuous Learning
- Fiber Optic Testing
- Fusion Splicing
Timeline
Sr. Fiber Tech
Cox Communications
05.2006 - Current
Network Field Technician III
Cox Communications
05.1995 - 05.2006
Field Service Technician
Cox Communications
05.1990 - 05.1995
High School Diploma -
Norfolk Vocational Technical School