Jasper Lightner
Orlando,FL
Summary
Detail-oriented logistics specialist with proven skills in inventory tracking and customer service. Achievements include streamlining operations and enhancing customer satisfaction through effective communication and problem-solving.
Results-driven logistics professional with a strong background in inventory management and process optimization. Recognized for implementing Standard Operating Procedures that improved efficiency and compliance while boosting customer satisfaction through timely delivery and proactive communication.
Overview
8
8
years of professional experience
Work History
Automated Logistics Specialist
US Army
FT Wainwright, AK
11.2022 - Current
- Coordinated logistics operations to ensure timely distribution of supplies and equipment.
- Managed inventory tracking using automated systems, enhancing accuracy in supply chain processes.
- Developed and implemented Standard Operating Procedures for logistics operations, improving efficiency and compliance.
- Trained junior personnel on logistics software tools, fostering skill development and operational proficiency.
- Collaborated with cross-functional teams to streamline procurement processes and improve material availability.
- Boosted customer satisfaction levels through timely delivery of orders and proactive communication of shipment status updates.
- Ensured regulatory compliance in warehousing operations by adhering to safety protocols, proper labeling, and documentation procedures.
- Packed, crated, stenciled, weighed and banded equipment and supplies.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Assisted in the development of proposals for prospective clients, showcasing the company''s logistical expertise and ability to deliver exceptional service.
- Managed warehouse staff effectively, providing training on new systems and fostering a collaborative work environment.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
Package Handler
Veho
Orlando, FL
02.2022 - 10.2022
- Operated material handling equipment to ensure efficient package processing and shipment.
- Sorted and categorized packages for accurate delivery routes and timely dispatch.
- Maintained cleanliness and organization of work area to uphold safety standards.
- Collaborated with team members to streamline workflows and optimize package handling procedures.
- Conducted quality checks on incoming packages to ensure compliance with company standards.
- Assisted in training new employees on safe handling techniques and operational protocols.
- Monitored inventory levels of packaging supplies, reporting shortages for timely replenishment.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Communicated with supervisors about delays or other issues with shipments.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
- Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
Sales Associate
The Liquor Store
Kissimmee, FL
01.2021 - 02.2022
- Provided exceptional customer service, fostering positive relationships and enhancing customer satisfaction.
- Managed inventory levels, ensuring product availability and compliance with stock management protocols.
- Trained new team members on sales techniques and store policies to promote consistency in operations.
- Implemented promotional displays to increase product visibility and drive sales during peak seasons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Analyzed customer feedback to recommend product selections and improve overall shopping experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Package Handler
FedEx
Davenport, FL
09.2018 - 01.2021
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
- Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
- Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.
- Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Moved furniture and boxes using utility dolly and truck ramp.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Followed verbal and written instructions to properly move and ship products.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
Education
High School Diploma -
South View High School
Hope Mills, NC06.2014
Skills
- Forklift operations
- Logistics planning
- Supplies inventory
- Shipping and receiving coordination
- Warehouse operations
- Teamwork and collaboration
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Flexibility
- Decision-making
- Data entry
- Task prioritization
Timeline
Automated Logistics Specialist
US Army
11.2022 - Current
Package Handler
Veho
02.2022 - 10.2022
Sales Associate
The Liquor Store
01.2021 - 02.2022
Package Handler
FedEx
09.2018 - 01.2021
High School Diploma -
South View High School