Motivated and created safe and professional working environment with engaging personality and flexible approach. Friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Assistant Manager
Sakura Teppanyaki & Sushi
07.2020 - Current
Supervising operations to meet performance, quality and service expectations when the General Manager away.
Maintaining a clean, safe, and organized store environment to enhance the customer experience.
Developing strong working relationships with staff, fostering a positive work environment.
Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improving customer satisfaction by addressing and resolving complaints.
Taking orders, serving food and beverages to customers promptly.
Boba Barista
Bobalicious
04.2015 - 09.2022
Operated espresso machine, tea brewers and other equipments to create beverages.
Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
Collaborated with team members to optimize workflow for improved customer service.
Maintained a clean and organized workspace.
Server
Orenchi Ramen
02.2019 - 03.2020
Demonstrated multitasking skills by managing multiple tables without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, handle payment with cash and cards.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Pho Dong
05.2013 - 12.2017
Performed store opening and closing.
Answered customers' questions, recommended items, and took order information.
Processed cash and credit card transactions.
Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
Helped putting away finished dishes to maintain clean tables and dining area for customers.
Cashier Team Lead
Paris Baguette
03.2014 - 09.2015
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.