Jaspreet Kaur

• Developed and executed testing strategies for major initiatives, ensuring a 95% defect detection rate before production.
• Achieved a 100% compliance rate with all established procedures prior to feature release through rigorous process compliance checks.
• Conducted end-to-end testing for new functionalities, maintaining an error detection rate of 98% before deployment.
• Acted as the primary contact for UAT and integration testing cycles, reducing the average issue resolution time by 20%.
• Coordinated with 5+ cross-functional teams, ensuring seamless integration and reducing system integration issues by 60% and 25% increase in project delivery speed.
• Monitored and tracked tasks weekly, sharing progress updates and detailed defect reports, achieving a 90% defect resolution rate within SLA.
• Delivered comprehensive status reports to stakeholders weekly, highlighting metrics such as defect rates, test coverage, and milestone achievements.

Client: Pitney Bowes Inc.

• Developed and executed testing strategies for over 10 major initiatives annually, ensuring a 95% defect detection rate before production.
• Achieved a 100% compliance rate with all established procedures prior to feature release through rigorous process compliance checks.
• Conducted end-to-end testing for new functionalities, maintaining an error detection rate of 98% before deployment.
• Acted as the primary contact for 15+ UAT and integration testing cycles annually, reducing the average issue resolution time by 20%.
• Coordinated with 5+ cross-functional teams, ensuring seamless integration and reducing system integration issues by 30%.
• Facilitated collaboration among 6+ departments for each implementation, resulting in a 25% increase in project delivery speed.
• Monitored and tracked tasks weekly, sharing progress updates and detailed defect reports, achieving a 90% defect resolution rate within SLA.
• Delivered comprehensive status reports to stakeholders weekly, highlighting metrics such as defect rates, test coverage, and milestone achievements.

• Facilitated interaction with stakeholders for new feature releases on SFDC, managing 10+ projects annually from requirements to delivery.
• Ensured 100% compliance with all processes before releasing new features through effective project management.
• Conducted comprehensive end-to-end testing for all new functionalities released for Genpact internal stakeholders, achieving a 98% defect detection rate.
• Served as the single point of contact for the support team, resolving 95% of production issues within SLA.

Client: Genpact India Pvt. Ltd.

• Facilitated interaction with stakeholders for new feature releases on SFDC, managing 10+ projects annually from requirements to delivery.
• Ensured 100% compliance with all processes before releasing new features through effective project management.
• Conducted comprehensive end-to-end testing for all new functionalities released for Genpact internal stakeholders, achieving a 98% defect detection rate.
• Served as the single point of contact for the support team, resolving 95% of production issues within SLA.

Oracle ERP implementation.

• Developed, presented, and communicated testing strategies, ensuring alignment with project goals and stakeholder expectations.
• Received and discussed comments and feedback on 100+ test cases for Finance-Accounting, Projects Accounting, and HR, leading to a 20% improvement in test coverage.
• Led and managed User Acceptance Testing and Performance Testing, achieving a 95% success rate in identifying critical defects before production.
• Provided post-production support for HR and Project Accounting, resolving 90% of issues within the first week of reporting.

Client - Bank of America | Investment Banking

• Managed team of 10+ members, including task allocation, tracking, coordination, and mentoring, resulting in 20% improvement in task completion rates.
• Gathered and documented requirements for 4+ projects annually, ensuring clarity and alignment with client expectations.
• Defined test strategies and wrote detailed test plans for over 4 projects per year, leading to 95% defect detection rate before production.
• Automated testing processes using QTP and WinRunner, increasing testing efficiency by 30%.
• Served as Configuration Controller for project, maintaining 100% accuracy in version control and configuration management.
• Interfaced with clients regularly, achieving 98% customer satisfaction rate through effective communication and project updates.
• Coordinated on-site and offshore teams, improving collaboration and reducing project delivery times by 25%.