Jaspreet Singh

• Directed daily store operations to maintain efficiency, strong customer service, and policy compliance. • Supervised, trained, and coached employees to improve performance and support sales objectives. • Developed employee schedules to align staffing with daily operational demand. • Managed payroll administration, hours tracking, timesheet review, and record accuracy. • Facilitated team meetings to align business objectives, sales results, and team goals. • Analyzed sales performance and identified strategies that enhanced revenue and profitability. • Oversaw inventory control, ordering, replenishment, and stock accuracy. • Administered cash handling, register balancing, and daily sales reconciliation. • Maintained compliance with alcohol sales regulations, including age verification and responsible service standards. • Addressed customer complaints professionally while preserving positive customer relationships. • Maintained merchandising standards, store presentation, product cleanliness, and pricing accuracy. • Tracked attendance, evaluated performance, and provided coaching for employee development. • Implemented loss prevention procedures that decreased theft and inventory shrink. • Reviewed sales and inventory data to inform growth planning and drive business improvement.

• Sold Spectrum internet, TV, and mobile plans to residential customers.
• Developed key customer relationships to increase sales.
• Explained service features, pricing, and contract terms to prospects.
• Presented bundled offers tailored to customer needs and budget.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Managed customer accounts through Spectrum CRM and order systems.
• Processed new orders, upgrades, and service changes accurately.
• Maintained product knowledge of Spectrum services, promotions, and policies.
• Analyzed customer feedback to improve products and services.

• Supervised Sprint store associates and daily customer service operations.
• Scheduled team coverage and coordinated store opening and closing tasks.
• Monitored sales floor activity and supported customer issue resolution.
• Coached associates on sales techniques and account support processes.
• Enforced Sprint policies, compliance standards, and service expectations.
• Monitored employee productivity to provide constructive feedback and coaching.
• Monitored employee attendance, addressing any punctuality or absenteeism issues.
• Trained staff on Sprint products, plans, and account procedures.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.

• Assisted customers with bra fittings, size guidance, and product recommendations on Aerie sales floor.
• Promoted Aerie brand values through knowledgeable service and personalized product recommendations.
• Provided friendly greetings to enhance customer experience and provided exceptional customer service.
• Managed fitting room operations, organized go-backs, and addressed guest inquiries to ensure seamless customer experience.
• Restocked merchandise and organized displays to enhance shopping experience on the sales floor.
• Processed sales transactions using POS system and handled cash, cards, and returns.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Coordinated with team members to achieve sales goals and achieve group targets.

• Managed inbound and outbound sales calls for GC Services customer accounts.
• Resolved billing questions while guiding customers toward purchase decisions.
• Demonstrated excellent listening skills while interacting with customers via telephone or email.
• Handled escalated customer service issues professionally and efficiently.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

• De-escalated upset customers using calm communication in SYKES retention center.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Resolved billing disputes and service issues within SYKES customer care workflow.
• Utilized problem solving skills to resolve complex matters in a timely manner.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.