Jasree Powers
Holly Springs,MS
Summary
Experienced Computer Operator with 2 years of expertise in managing large-scale data center operations and ensuring smooth system functionality. Proven track record of maintaining and troubleshooting hardware, software, and network issues. Knowledgeable in data backup and restoration processes as well as system monitoring to ensure peak performance. Helped to implement unique job scheduling methods to reduce downtime by 40% while increasing server uptime by 20%.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Gateway Support Technician
Elavon
01.2024 - 03.2024
- Supported end users by addressing inquiries and resolving issues related to telecommunications networks, computer hardware, and core business applications with high-quality assistance.
- Recorded problems by inputting detection information, diagnostic outcomes, and repair details using the Salesforce ticketing system.
- Provided IT assistance for user account management tasks including password resets, report provision, and account configuration for access, ensuring seamless operations within the system.
- Worked closely with a diverse team, showcasing robust team-focused problem-solving skills.
- Diagnosed and set up Ingenico Pin Pads with TCP/IP protocols through remote access facilitated by Bomgar.
- Basic comprehension of network protocols such as DNS, DHCP, TCP/IP, Telnet, and VoIP.
- Conducted regular Ingestate and Telnet assessments to aid in investigating the status of the telecommunication device's connectivity.
- Managed and addressed various VPN networks to guarantee smooth client connectivity.
- Effectively communicated complex technical issues to non-technical customers, enhancing their comprehension and satisfaction.
- Facilitated efficient communication and teamwork among colleagues using MS Teams.
Computer Operator
Orgill, Inc
02.2022 - 12.2023
- Spearheaded operational support for a 24/7 data center, monitoring systems to ensure peak performance of servers, databases, and network systems, resulting in a 25% reduction in downtime.
- Operated within IBM z/OS and z/VSE mainframe and distributed scheduling environments, ensuring 100% accuracy in daily production work completion.
- Familiarity with Linux operating system and basic commands; gained hands-on experience in a virtual simulator.
- Implemented proactive maintenance strategies, leading to a 20% decrease in system failures and enhancing overall reliability.
- Managed submission and monitoring of scheduled batch jobs and cycles, addressing Ad hoc requests and raising tickets for outstanding messages, reducing incident response time by 20%.
- Demonstrated flexibility in working under varying schedules while maintaining consistent and efficient computer operations, achieving 100% uptime for critical systems.
- Oversaw the use of printing software and equipment to design customer and trade show stickers, established project controls, adapted procedures to match project requirements, and collaborated with internal stakeholders and personnel from other departments.
- Performed job restarts and scheduling modifications utilizing job documents and other relative system documents in Microsoft’s Excel and Word.
- Flexibly performed other assigned duties, demonstrating adaptability and willingness to contribute to team success.
Patient Care Advocate
Accredo Health Group
11.2019 - 02.2020
- Efficiently used variety of CRM operating systems and also Microsoft Office’s Outlook, Microsoft Word, and Excel
- Handled personal, financial and medical information as per HIPAA regulations.
- Managed over 50 customer calls per day.
- Provided facilities, doctors, and members with routine healthcare information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits.
- Properly scheduled and performed follow-up adherence calls to ensure success and continued compliance with medication.
- Identified and escalated, in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.
- Performed new patient registration, updated registration and insurance information.
- Increased ongoing knowledge base by both departmental and personal research to better serve clients.
- Provided timely and efficient support to clients by leveraging advanced time management abilities.
Cashier/CAP Team II
Walmart
04.2016 - 07.2017
- Trained as a cashier and stock associate, thus rendering back-up coverage to provide customers with optimal support.
- Interacted with customers and resolved customer complaints with friendly, service-oriented support.
- Used POS system to record purchases, process payments, and issue receipts.
- Reconciled cash drawer at start and end of each shift, insuring accuracy by accounting for any errors and resolving discrepancies.
- Unloaded General Merchandise trucks using a wheel conveyer.
- Operated manual pallet jacks to move bulks of merchandise on to the sales floor for stocking.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Worked collaboratively in a team environment.
Cashier
Zaxby's
02.2014 - 08.2014
- Greeted customers and provided excellent customer service.
- Stocked adequate supplies of paper goods, condiments, beverages, etc.
- Generated additional sales by suggesting additional menu items to guests.
- Maintained high standards of customer service during high-volumed, fast paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Verified that prepared food met all standards for quality and quantity.
- Accurately utilized the POS system to submit up to 100 transactions daily.
- Responsible for cleaning all guest areas.
- Promptly and empathetically handled guest concerns and complaints.
- Assisted manager in opening the restaurant ensuring that workstations and supplies were stocked, and food was prepped.
Education
High School Diploma -
Byhalia High School
Byhalia, MS05.2014
Skills
- Customer service
- Technical Support
- Microsoft Office
- Backup and Recovery
- TCP/IP Networking
- System Monitoring
- Analytical and Critical Thinking
- Telecommunications
Certification
- Technical Support Fundamentals Professional Certificate, Google - Coursera (Nov. 2023)
- z/OS Mainframe Practitioner Professional Certificate, IBM - Coursera (Dec. 2023)
- Specialization: Databases for Data Scientists from the University of Colorado Boulder (Coursera, 2024). Skills Learned: Relational Database Design, The Structured Query Language (SQL), Advanced Topics and Future Trends in Database Technologies.
Timeline
Gateway Support Technician
Elavon
01.2024 - 03.2024
Computer Operator
Orgill, Inc
02.2022 - 12.2023
Patient Care Advocate
Accredo Health Group
11.2019 - 02.2020
Cashier/CAP Team II
Walmart
04.2016 - 07.2017
Cashier
Zaxby's
02.2014 - 08.2014
High School Diploma -
Byhalia High School
- Technical Support Fundamentals Professional Certificate, Google - Coursera (Nov. 2023)
- z/OS Mainframe Practitioner Professional Certificate, IBM - Coursera (Dec. 2023)
- Specialization: Databases for Data Scientists from the University of Colorado Boulder (Coursera, 2024). Skills Learned: Relational Database Design, The Structured Query Language (SQL), Advanced Topics and Future Trends in Database Technologies.
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