Jasten Greene
Customer Service
Jackson,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
OGP- Online Grocery Pickup
Walmart
Jackson, Tennessee
09.2021 - Current
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consulted with customers on food selections and custom order requests.
- Picked quality and accurate items for160 daily customer orders.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Maximized efficiency by scanning items quickly and completing as many as 20 orders per hour.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
Production Line Assembly Worker
TBDN
Jackson, Tennessee
09.2020 - 09.2021
- Followed outlined specifications to implement assembly plans.
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Boxed, labeled and transported items to support assembly operations.
- Performed hand-finishing of final products after assembling component parts for items.
- Calibrated equipment to maintain optimal performance.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Conducted quality assurance inspections on finished components and identified issues.
- Assisted quality assurance by inspecting items and removing defective parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Identified machinery malfunctions by performing troubleshooting tasks.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
To Go Orders
Catfish Cabin
Jackson, Tennessee
01.2018 - 08.2020
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Ordered and received products and supplies to stock kitchen areas.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
South Side High School
Jackson, TN 05.2020 - 05.2020
Skills
Customer Relations
Online ordering familiarity
Inventory coordination
Package tracking
Leadership
Self-Motivated
Flexible and Adaptable
Timeline
OGP- Online Grocery Pickup
Walmart
09.2021 - Current
Production Line Assembly Worker
TBDN
09.2020 - 09.2021
High School Diploma -
South Side High School
05.2020 - 05.2020
To Go Orders
Catfish Cabin
01.2018 - 08.2020