JASUN REBEIRO
Orlando,FL
Summary
Dynamic professional transitioning to Operations Manager, with extensive experience in operations management and a proven track record of driving efficiency and productivity. Strong commitment to team collaboration and results-oriented strategies ensures adaptability to evolving organizational needs. Expertise in optimizing processes, resource allocation, and project coordination enhances operational effectiveness. Recognized for reliability, strategic thinking, and the ability to cultivate a positive work environment that motivates teams to excel.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
Metropolis
08.2024 - Current
- Streamlined operational processes to enhance efficiency and reduce bottlenecks in daily workflows.
- Developed training programs for new staff, improving onboarding effectiveness and team productivity.
- Led cross-functional teams in implementing process improvements, resulting in increased service quality.
- Coordinated scheduling and resource allocation to optimize workflow and meet project deadlines.
- Facilitated regular team meetings to ensure alignment on goals and foster collaborative problem-solving.
Valet Supervisor
SP+
08.2023 - Current
- Implemented a new process to improve SP+ shop scores including a "Leaderboard" in which required role play evaluations of runners are completed weekly by supervisors. This initiative has proven successful by improving our scores.
- Maintained a positive working relationship with clients by providing excellent guest service along with improving Loews shop scores by encouraging name usage and Italian verbage.
- Implemented a new process using greeting cards as farewell cards that would be left on guest dashboard of their vehicle upon departure. This initiative has proven to be successful by increasing mentions on tripadvisor.
Valet Runner
SP+
07.2022 - 08.2023
- Provided prompt valet services to guest upon request while adhering to SP+ standards
- Ensured vehicles were parked properly and securely.
- Demonstrated a high level of professionalism when interacting with guests or colleagues.
Porter
INFINITI OF ORLANDO
05.2019 - 09.2020
- Responsible for parking and retrieving customer's vehicle in a timely manner along with anticipating customer's needs
- Earned the role of key inventory, bank deposits, and car transfers/ deliveries.
Valet Attendant
TOWNE PARK LLC
09.2018 - 04.2019
- Adhered to strict security protocols surrounding vehicle access, storage, and retrieval.
- Operated manual and automatic transmission vehicles safely and efficiently.
Bellman
SHERATON VISTANA RESORT VILLAS
06.2017 - 08.2018
- Nominated for best guest interaction in Month of June 2018
- Transported guest with luggage to their villas while providing them with the information they will need to fully enjoy their vacation, working closely with front desk agents to decrease check-in/check-out time, consistently recognized by management for providing superior customer service.
Education
Associate of Arts -
VALENCIA COLLEGE
Kissimmee, FLHigh School Diploma - undefined
PROFESSIONAL AND TECHNICAL HIGH SCHOOL
Kissimmee, FLSkills
- Process improvement
- Operational planning
- Operations management
- Operational efficiency
- Scheduling and coordination
- Purchasing and planning
- Staff training and development
- New employee hiring
- Team building
Accomplishments
Contributed to record high NPS scores at Loews Portofino Bay in first complete year as Assistant Operations Manager through team development and service program implementation.
Timeline
Assistant Operations Manager
Metropolis
08.2024 - Current
Valet Supervisor
SP+
08.2023 - Current
Valet Runner
SP+
07.2022 - 08.2023
Porter
INFINITI OF ORLANDO
05.2019 - 09.2020
Valet Attendant
TOWNE PARK LLC
09.2018 - 04.2019
Bellman
SHERATON VISTANA RESORT VILLAS
06.2017 - 08.2018
High School Diploma - undefined
PROFESSIONAL AND TECHNICAL HIGH SCHOOL
Associate of Arts -
VALENCIA COLLEGE