Ernesto Lara
Houston ,Texas
Summary
Dynamic Assistant Operations Manager at The Preserve with a proven track record in operational efficiency and process improvement. Skilled in training and mentoring teams, I enhanced customer engagement and streamlined inventory management, resulting in significant revenue growth. A strong leader adept at fostering collaboration and driving performance in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Assistant Operations Manager
The Preserve
03.2021 - Current
- Supported daily operations by coordinating schedules and managing workflow efficiency.
- Assisted in inventory management by tracking supplies and monitoring stock levels.
- Contributed to process improvements by identifying areas for increased productivity.
- Collaborated with team members to handle routine tasks and ensure operational consistency.
- Engaged in training sessions to enhance skills related to operational software systems.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Adapted quickly to changing priorities while ensuring completion of essential tasks efficiently.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Enhanced safety measures, conducting thorough risk assessments.
- Optimized workflow to meet tight deadlines, managing multiple project timelines.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Facilitated team collaboration with regular communication forums.
- Reduced downtime, conducting regular maintenance checks and balances.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Sales Lead
Walgreens
01.2013 - 05.2020
- Drove revenue growth through targeted sales initiatives that improved customer engagement.
- Trained and mentored team members in effective sales techniques and product knowledge.
- Streamlined inventory management processes to ensure stock availability and reduce losses.
- Analyzed sales data to identify trends, guiding strategic decisions for promotions.
- Executed customer feedback processes to refine service offerings and enhance satisfaction levels.
- Oversaw daily operations, ensuring compliance with company policies and standards of excellence.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Enhanced customer satisfaction with personalized follow-up strategies.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
No Degree - Audio And Video
Media Tech Institute
Houston, TXUnited Christian
Houston Texas 05.2008
Skills
- Operational planning
- Process improvement
- Operations management
- Operational efficiency
- Employee supervision
- Fast learner
- Multi-tasking
- Staff training and development
- Purchasing and planning
- Training and mentoring
- Policy enforcement
- Business development
- Customer engagement
- Performance tracking
- New employee hiring
- Service delivery management
- Team building
- Logistics management
- Relationship building
- Decision-making
- Direct sales
- Teamwork and collaboration
- Inventory management
- Hiring and onboarding
- Customer service management
- Customer relations
- Customer retention
- Assignment delegation
- Employee reviews
- Data management
- Performance improvement
- Delegating work
- Team leadership
- Effective leader
Timeline
Assistant Operations Manager
The Preserve
03.2021 - Current
Sales Lead
Walgreens
01.2013 - 05.2020
No Degree - Audio And Video
Media Tech Institute
United Christian