Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Jasvinder Kaur Kohli

Corona,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
years of professional experience

Work History

Gibson Overseas
Commerce, CA

Product Development Coordinator
08.2020 - Current

Job overview

  • Distinguished product issues and gathered information on customer experiences.
  • Reviewed product development budgets, expenditures and research.
  • Oversaw development of more than 50 new products each year.
  • Created product roadmaps to help guide product development processes and align with overall business goals.
  • Conducted market research to understand customer needs and identify potential opportunities.
  • Maintained internal product knowledge database.
  • Conducted product inspections to meet organizational and industry standards and requirements.
  • Directed concept design, feature definitions and production support.

ICR Service Inc.
Brea, CA

Customer Service Representative
08.2019 - 03.2020

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Party City
Corona, CA

Front End Coordinator
03.2017 - 07.2019

Job overview

  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Engaged customers by offering to help find needed merchandise.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

North Orange County Regional Occupational Program
Anaheim, CA

Medical / Clinical Assistant from Medical Assisting
08.2019

SGTB Khalsa College
Delhi, India

BBA from Business And Accounting
05.2002

Guru Harkrishan Public School
Delhi, India

High School Diploma
04.1999

Skills

  • Contract Negotiation
  • Training and Onboarding
  • Detail-Oriented
  • Relationship Building
  • Report Generation
  • Credit Card Payment Processing
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Customer Account Management
  • CRM Software
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Calm and Professional Under Pressure

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Chinese (Mandarin)
Limited

Timeline

Product Development Coordinator

Gibson Overseas
08.2020 - Current

Customer Service Representative

ICR Service Inc.
08.2019 - 03.2020

Front End Coordinator

Party City
03.2017 - 07.2019

North Orange County Regional Occupational Program

Medical / Clinical Assistant from Medical Assisting

SGTB Khalsa College

BBA from Business And Accounting

Guru Harkrishan Public School

High School Diploma

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Jasvinder Kaur Kohli