Jaswin Kaur
Stockton,CA
Summary
Personable and dedicated customer service representative with extensive experience in various industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Volunteer
The Shamsher Foundation
New Brunswick, NJ
01.2022 - Current
- Effective Communication: Utilized active listening skills to ensure clear and effective communication in discussions and interactions.
- Community Engagement: Attended community events and meetings to promote organizational goals and foster relationships with local businesses and community organizations.
- Social Media Management: Promoted events and success stories on social media platforms, actively engaging with the public by responding to inquiries and showcasing achievements.
- Team Collaboration: Collaborated with volunteers to plan and execute special events and projects, demonstrating strong teamwork and project management skills.
Manager
Sheru Classic
New Brunswick, New Jersey
11.2017 - 07.2021
- Effective Leadership: Supervised and guided employees to achieve company objectives, fostering a positive work environment and promoting employee engagement.
- Strategic Planning: Planned and executed strategies to increase business and drive profit growth, including reviewing processes for efficiency improvements and cost reductions.
- Team Development: Trained teams to deliver optimal products and guest service, leveraging individual strengths to maximize productivity and customer satisfaction.
- Conflict Resolution: Resolved conflicts between team members professionally, maintaining a cohesive work environment and minimizing disruptions.
- Relationship Building: Established fruitful working relationships with employees, management, and vendors, enhancing collaboration and operational efficiency.
Chauffeur/Dispatcher
SNJ Private Limo Service
Woodlands, Texas
12.2011 - 11.2015
- Customer Service Excellence: Provided excellent customer service by greeting passengers, assisting with luggage, and answering questions about routes or the area.
- Financial Accuracy: Processed cash and credit payments accurately, assisted customers with transactions, and maintained records of fares collected and expenses incurred.
- Professionalism and Safety: Ensured passenger safety and comfort by maintaining a clean and reliable cab, navigating efficiently using GPS or maps, and handling disputes or confidential matters with discretion and professionalism.
Education
Some College (No Degree) - Information Technology
Loyola Marymount University
Los Angeles, CA06-2024
Skills
- User Stories
- Analytical and Critical Thinking
- Microsoft Office
- Military Experience
- Event Planning
- Retail Sales
- Money management
- Customer service
- Interpersonal skills
- Problem solving
- Data Entry
- Telephone Etiquette
- Event Setup
- Recordkeeping and Confidentiality
- Teamwork and Collaboration
- Effective communication
- Social media management
- Cross-cultural understanding
- Leadership qualities
- Community Service
- Disability awareness
- Foreign language proficiency
- Attention to Detail
- Empathy and compassion
- Adaptability and flexibility
- Organized and Efficient
- Active listening
- Google Docs knowledge
- SDLC Methodologies
- Agile Methodologies
- Waterfall Methodologies
- Sprint Planning
- Scrum and Kanban
- Cybersecurity Knowledge
- Professional Ethics
Languages
Punjabi
Native/ Bilingual
Hindi
Full Professional
Urdu
Professional
Timeline
Volunteer
The Shamsher Foundation
01.2022 - Current
Manager
Sheru Classic
11.2017 - 07.2021
Chauffeur/Dispatcher
SNJ Private Limo Service
12.2011 - 11.2015
Some College (No Degree) - Information Technology
Loyola Marymount University
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