AMESHA T SWISHER
Package Handler Warehouse
Avondale,AZ
Summary
Package Handler with warehouse and parcel-sorting experience in high-volume shipping environments. Loads and unloads trailers, stages freight for outbound routes, and keeps packages moving safely through tight deadlines. Supports crew flow by maintaining pace, accuracy, and steady organization on busy sort lines.
Overview
1
1
Language
17
17
years of professional experience
Work History
Ground Package Handler
Fed Ex Ground
Goodyear, AZ
08.2026 - Current
- Oversaw daily operations, ensuring adherence to FedEx Ground's service standards and policies.
- Ensured timely deliveries by loading and unloading trucks with precision and speed.
- Operated package handling equipment to ensure efficient sorting and distribution.
- Maintained safety protocols to minimize workplace incidents and promote a secure environment.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Conducted quality checks on packages to verify accuracy and prevent shipping errors.
- Aided management in implementing new procedures that streamlined operations within the facility, leading to improved productivity levels among staff members.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Loaded packages onto conveyor belts while paying close attention to labels for accurate routing and delivery.
Assistanted Trade Show Floor Manager
Renaissance Management Inc
Phoenix, AZ
01.2010 - 05.2024
- At Renaissance management inc
- Assisted the floor manager by installing dismantled trade show booths and handling payroll billing and client services.
- Coordinated staff schedules to maximize workforce efficiency during peak hours.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
Customer Service Representative
GoPuff
04.2021 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate support.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed order processing and fulfillment, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and reduce service delays.
Package Handler
FedEx Ground
07.2016 - 05.2019
- At FedEx ground
- Experienced loader package handler crew leader ,loaded semis that were shipping out.also keep my crew in an upbeat motivation
- Sorted and organized incoming shipments to streamline inventory management processes.
- Sorted and organized incoming shipments to enhance inventory management efficiency.
- Experienced loader package handler crew leader ,loaded semis that were shipping out.also keep my crew in a upbeat motiva
- Used hand-held scanners and physical logs to accurately track item movements.
- Facilitated loading and unloading processes by coordinating with truck drivers and warehouse personnel.
- Followed safety regulations to maintain a safe work environment.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
drivers assistant
Ups
09.2018 - 01.2019
- At Ups drivers assistant
- Assisted drivers with daily route planning and navigation for efficient deliveries.
- Assisted driver in navigating routes for efficient delivery times and reduced fuel consumption.
- Assistant to driver as package handler delivery to businesses and customers during holiday season
- Loaded and unloaded packages, ensuring safe handling and timely transport.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in repeat business.
- Assisted drivers in navigating routes for efficient delivery times and reduced fuel consumption.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Displayed very good communication and customer service skills.
Skills
- Package handling
- Loading dock operations
- Shipping & receiving
- Inventory control
- Material handling
- Warehouse safety procedures
Accomplishments
was employee of year 2018 top loader and unloader
Timeline
Ground Package Handler
Fed Ex Ground
08.2026 - Current
Customer Service Representative
GoPuff
04.2021 - 09.2023
drivers assistant
Ups
09.2018 - 01.2019
Package Handler
FedEx Ground
07.2016 - 05.2019
Assistanted Trade Show Floor Manager
Renaissance Management Inc
01.2010 - 05.2024