Summary
Overview
Work History
Education
Skills
Timeline
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Jaszitie McDaniel

Fort Worth,TX

Summary

Tech-savvy Network Support Engineer with 5 years of comprehensive experience designing, implementing and maintaining growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, proxy and security devices. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Hardware and Networking Support Engineer

Peloton
09.2021 - 02.2023
  • Remotely analyzed and diagnosed complex network faults for Members concerning Bike/Tread technical issues, recommending and implementing corrective measures.
  • Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Supported users in setup and configuration of Bike/Tread/Member accounts.

Manager

Cheesecake Factory
08.2013 - 12.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, and suppliers to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.

Customer Service Manager

Wal-Mart Supercenter
08.2008 - 02.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Created and reviewed invoices to confirm accuracy.

Education

Associate of Arts - Broadcast Journalism

University of North Texas
Denton, TX
05.2014

Skills

  • Cisco Routers and Switches
  • Team Support
  • CISCO Installations
  • Network Hardware and Software Maintenance
  • Experience in using tools like SQL and Excel to drive analytics and reporting
  • Experience with Zendesk

Timeline

Hardware and Networking Support Engineer

Peloton
09.2021 - 02.2023

Manager

Cheesecake Factory
08.2013 - 12.2020

Customer Service Manager

Wal-Mart Supercenter
08.2008 - 02.2013

Associate of Arts - Broadcast Journalism

University of North Texas

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Jaszitie McDaniel