Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ja'Tavia Williams

Summary

Healthcare & Customer Service Professional

Overview

8
8
years of professional experience
1
1
Certification

Work History

Healthcare Associate (Insurance)

ResultsCX
07.2023 - 11.2024
  • Recommended process improvements to increase efficiency and boost customer satisfaction.
  • Assisted members with insurance plan modifications, healthcare screenings, and PCP selection.
  • Managed inbound and outbound calls, ensuring clear communication of policy changes.

Medical Scribe

Aquity Solutions
03.2021 - 07.2023
  • Transcribed real-time patient information into EHR systems, ensuring compliance with HIPAA regulations.
  • Collaborated with physicians to update patient histories, exam details, and medical records.
  • Improved documentation accuracy and workflow efficiency, supporting seamless patient care.

Member Services Associate

Convey Health Solutions
01.2020 - 03.2021
  • Processed OTC requests, updated accounts, and resolved premium billing discrepancies for health plan members.
  • Provided detailed education on plan benefits, cost-sharing, and coverage levels.
  • Maintained policy compliance while ensuring a seamless customer experience.

Customer Service Representative

Advanced Call Center Technologies
11.2019 - 01.2020
  • Delivered customer support for financial, telecom, and healthcare sectors, ensuring prompt issue resolution.
  • Maintained accurate records while effectively handling customer inquiries.
  • Engaged in training programs to enhance service quality and efficiency.

Elderly Caregiver

Caring Senior Service
05.2017 - 11.2019
  • Assisted elderly clients with personal care, medication management, and daily living activities.
  • Provided emotional support and companionship, enhancing overall well-being.
  • Maintained a safe and hygienic environment, following strict infection control measures.

Education

Bachelor of Applied Science - Healthcare Management

Waldorf University
01.2022

Skills

  • Resource management
  • Proficient in case management
  • Workflow improvement strategies
  • Healthcare billing proficiency

Certification

  • Google Project Management, Coursera, 2024, Agile, Risk Management, Project Execution
  • HRCI Human Resource Associate, Coursera, 2024, Talent Acquisition, Compliance, Compensation
  • Meta Front-End Developer, Coursera, 2024, HTML, CSS, JavaScript, React, UX/UI Design
  • Fundamentals of UI/UX Design, Coursera, 2025, User Research, Storyboarding, Information Architecture
  • Designing for User Experience, Coursera, 2025, Design Thinking, Wireframing, Prototyping
  • Medical Billing and Coding Fundamentals, Coursera, 2024, Medical Terminology and the Human Body Fundamentals, Medical Billing and Coding Essentials

Timeline

Healthcare Associate (Insurance)

ResultsCX
07.2023 - 11.2024

Medical Scribe

Aquity Solutions
03.2021 - 07.2023

Member Services Associate

Convey Health Solutions
01.2020 - 03.2021

Customer Service Representative

Advanced Call Center Technologies
11.2019 - 01.2020

Elderly Caregiver

Caring Senior Service
05.2017 - 11.2019

Bachelor of Applied Science - Healthcare Management

Waldorf University

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Ja'Tavia Williams