Jatavius Jackson
Atlanta,GA
Summary
Accomplished Manager at Jimmy Johns Restaurant, demonstrating exceptional customer service and creative thinking. Skilled in child supervision and maintaining high safety standards, evidenced by improved customer satisfaction and team performance. Expert in resolving conflicts and fostering a results-driven environment, ensuring operational excellence and enhanced team agility.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel
Houston, TX
03.2018 - 01.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Streamlined reservations process for improved accuracy and guest experience.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Warehouse Manager
Harris County Sherrifs Office
Houston, TX
06.2017 - 03.2018
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Bartender
Taco Cabana
Houston, TX
06.2017 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Lead Busser
Top Golf
Houston, TX
01.2015 - 05.2017
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Manager
Jimmy Johns Restaurant
Houston, TX
07.2014 - 01.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Cypress Ridge High School
Houston, TX06.2014
Skills
Certified Bartender
Customer Service Management
Creative Thinking
Payment handling
Guest Reception
Hospitality services
Timeline
Hotel Front Desk Clerk
Holiday Inn Express Hotel
03.2018 - 01.2022
Warehouse Manager
Harris County Sherrifs Office
06.2017 - 03.2018
Bartender
Taco Cabana
06.2017 - 12.2017
Lead Busser
Top Golf
01.2015 - 05.2017
Manager
Jimmy Johns Restaurant
07.2014 - 01.2015
High School Diploma -
Cypress Ridge High School