Jataya Gentry
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
Atlanta, GA
10.2023 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
Order Picker
Amazon
Union City, GA
10.2022 - 12.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Checked inventory and selected products from specific locations based upon availability.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
Warehouse Worker
The Father's Table
Sanford, FL
04.2021 - 03.2023
- Engaged with customers in person, providing a positive dining experience and handling feedback
- Assisted with coordinating reservations, seating arrangements, and special events
- Received recognition for maintaining a clean and welcoming environment for guests.
Technical Support Agent
Alorica Calling Center
Remote
01.2019 - 09.2021
- Conducted outbound calls to provide product information, promotions, and upselling opportunities
- Utilized active listening skills to address customer concerns and offer suitable solutions
- Consistently met or exceeded sales targets, contributing to a 15% increase in team revenue.
Customer Service Representative
Humana - Work at Home
Remote
05.2018 - 09.2019
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
Customer Returns
Amazon Warehouse
Union City, GA
04.2018 - 11.2018
- Provided excellent customer service via phone and email, addressing product inquiries and order status updates
- Collaborated with cross-functional teams to resolve complex customer issues, resulting in a 30% reduction in escalations
- Recognized as a top performer for consistently meeting and exceeding customer service metrics.
Package Handler
UPS
Atlanta, GA
09.2017 - 03.2018
- Assisted customers with inquiries, tracking shipments, and resolving delivery issues promptly
- Handled a high volume of customer calls daily while maintaining a positive and professional demeanor
- Achieved a customer satisfaction rating of 95% through effective communication and problem-solving.
Package Handler
FedEx Ground
Austell, GA
01.2017 - 09.2017
- Managed customer inquiries related to package tracking, delivery delays, and shipping options
- Implemented efficient problem-solving techniques, leading to a 25% improvement in average handling time
- Received multiple commendations from customers for exceptional service.
Cashier
Popeye's Restaurants
Hiram, GA
05.2016 - 08.2017
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Took customer orders with accuracy and efficiency, managing high-volume peak hours effectively
- Prepared and served food while adhering to health and safety standards
- Recognized for maintaining a clean and organized workspace.
Front End Courtesy Clerk
Kroger
Powder Springs, GA
05.2015 - 12.2016
- Provided friendly and efficient service at the checkout, ensuring accurate product scanning and payment processing
- Assisted customers with locating items and addressing product inquiries
- Awarded "Employee of the Month" for consistently delivering exceptional customer service.
Education
McEachern High School
Powder Springs, GA05.2020
Skills
- Computer skills
- Customer service
- Communication skills
- Hospitality
- Computer literacy
- Typing
- Windows
- Cashiering
- Cash handling
- Guest services
- Microsoft office
- Teamwork
- Leadership
- Creativity
- Warehouse Experience
- Customer Service
- Problem Solving
- Product Knowledge
- Conflict Resolution
- Empathy
- Patience
- Positive Attitude
- Time Management
Timeline
Unarmed Security Officer
Allied Universal Security Services
10.2023 - Current
Order Picker
Amazon
10.2022 - 12.2023
Warehouse Worker
The Father's Table
04.2021 - 03.2023
Technical Support Agent
Alorica Calling Center
01.2019 - 09.2021
Customer Service Representative
Humana - Work at Home
05.2018 - 09.2019
Customer Returns
Amazon Warehouse
04.2018 - 11.2018
Package Handler
UPS
09.2017 - 03.2018
Package Handler
FedEx Ground
01.2017 - 09.2017
Cashier
Popeye's Restaurants
05.2016 - 08.2017
Front End Courtesy Clerk
Kroger
05.2015 - 12.2016
McEachern High School