Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jataya Mayo

Denver,CO

Summary

Experienced server/hostess delivering exceptional customer service in fast-paced restaurant environments. Skilled in personnel development, fostering team collaboration, and effectively resolving customer, waitstaff, and management issues. Adaptable professional with a proven track record of success in providing high-quality service to guests.

Overview

8
8
years of professional experience

Work History

Host

Lazy Dog Restaurant & Bar
08.2024 - Current
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered customer questions about hours, seating, and menu information.

Service Bartender

Alamo Drafthouse
01.2024 - 08.2024
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Server

Postino's Wine Cafe, Buckhead GA
04.2023 - 05.2024
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Evening Team Member/Delivery Driver

Chick-fil A, Chestnut Ave, etc.
01.2018 - 09.2022
  • Operated register to process payments and collect cash payment for order totals.
  • Operated light trucks to deliver loads as far as 10 miles from home location.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Lead Entertainment Specialist

Santiko's, Cibolo TX
12.2019 - 08.2021
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.

Education

Diploma -

Byron P. Steele High School
Cibolo, TX
05.2021

Skills

  • Proficient in conflict management
  • POS software
  • Strong work ethic
  • Service prioritization
  • Calm demeanor
  • Suggestive selling

Languages

Spanish
Professional Working
English
Native or Bilingual
French
Limited Working

Timeline

Host

Lazy Dog Restaurant & Bar
08.2024 - Current

Service Bartender

Alamo Drafthouse
01.2024 - 08.2024

Server

Postino's Wine Cafe, Buckhead GA
04.2023 - 05.2024

Lead Entertainment Specialist

Santiko's, Cibolo TX
12.2019 - 08.2021

Evening Team Member/Delivery Driver

Chick-fil A, Chestnut Ave, etc.
01.2018 - 09.2022

Diploma -

Byron P. Steele High School

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