Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jaterrica Brown

McComb,MS

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Ms.Lisa
09.2021 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with daily living activities, running errands, and household chores.

Work From Home Customer Service Agent-senture

Mrs. Fields
02.2022 - 10.2022
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Giving covid test results and making appointments.

Apple Advisor

Ms.Amiee
02.2018 - 09.2019
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Managed call flow to respond to technical support needs of customers.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.

Education

High School Diploma -

Mccomb High School
Mccomb, MS
05.2016

Skills

  • Excellent Communication
  • Analytical and Critical Thinking
  • Blood draws sampling patients service order entry

Accomplishments

  • Improved blood collection process by preparing supplies to match patient load.

Certification

  • PT - Phlebotomy Technician
  • Cpr -Cardiopulmonary resuscitation
  • Culinary arts certification

Timeline

Work From Home Customer Service Agent-senture

Mrs. Fields
02.2022 - 10.2022

Personal Care Assistant

Ms.Lisa
09.2021 - Current

Apple Advisor

Ms.Amiee
02.2018 - 09.2019

High School Diploma -

Mccomb High School

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Jaterrica Brown