Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jathen Bosque

Springfield,MA

Summary

Proven leader in warehouse and food service environments, notably with UPS, where I enhanced team productivity significantly. Skilled in operations management and multitasking, I excel in fostering team growth and maintaining high safety standards. My approach has consistently improved efficiency and customer satisfaction, showcasing my problem-solving abilities and commitment to workplace safety. Experienced with coordinating and supervising local sort operations. Utilizes effective communication and organizational skills to streamline processes and enhance team performance. Track record of implementing efficient sorting procedures and staff management strategies.

Overview

8
8
years of professional experience

Work History

Local Sort Supervisor

UPS
09.2020 - Current
  • Enhanced team productivity by providing regular training and performance feedback.
  • Conducted performance evaluations for team members, identifying areas for improvement and growth opportunities.
  • Addressed equipment malfunctions quickly, minimizing downtime and potential delays in shipment processing.
  • Mentored junior staff members to develop their skills and advance within the organization.
  • Managed daily operations, maintaining high levels of accuracy in sorting activities.
  • Established clear expectations for team performance while fostering a positive work culture that encouraged continuous improvement.

Food Service Worker

Dunkin' Donuts
08.2020 - 09.2020
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Sales Associate

GameStop
04.2019 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Food Service Worker

Six Flags
04.2017 - 10.2018
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

High School Diploma -

Springfield Central High School
1840 Roosevelt Ave, Springfield Ma
08.2019

Skills

  • Warehouse Management
  • Operations Management
  • Warehouse Safety
  • Problem-Solving
  • Attention to Detail
  • Package handling
  • Multitasking
  • Workplace Safety
  • Decision-Making
  • Team building

Languages

Spanish
Native or Bilingual

Timeline

Local Sort Supervisor

UPS
09.2020 - Current

Food Service Worker

Dunkin' Donuts
08.2020 - 09.2020

Sales Associate

GameStop
04.2019 - 11.2019

Food Service Worker

Six Flags
04.2017 - 10.2018

High School Diploma -

Springfield Central High School

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Jathen Bosque