Micheal Young
Sarasota
Summary
Proven leader in enhancing team productivity and customer service at USPS, adept in warehouse management and fostering positive work cultures. Increased service ratings through exceptional coordination and safety practices at Sarasota Memorial Hospital. Skilled in operations management and workflow optimization, demonstrating significant improvements in efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Local Sort Supervisor
USPS
10.2023 - Current
- Enhanced team productivity by providing regular training and performance feedback.
- Mentored junior staff members to develop their skills and advance within the organization.
- Established clear expectations for team performance while fostering a positive work culture that encouraged continuous improvement.
- Resolved customer issues promptly, fostering positive relationships with clients and carriers alike.
Hospitality Services Lead
Sarasota Memorial Hospital
10.2014 - 07.2023
- Increased customer service ratings significantly through personable service.
- Maintained a safe and welcoming environment by enforcing strict adherence to health and safety regulations within the facility.
- Collaborated with various departments to ensure seamless coordination of events and services for optimal guest experience.
- Analyzed guest feedback to identify areas for improvement, leading to enhanced quality of services provided.
Education
High School Diploma -
Institute For Career Empowerment(ICE)
Milwaukee, WISkills
Warehouse Management
Operations Management
Load Planning
Route Optimization
Warehouse Safety
Materials handling and transport
Product Sorting
Workflow Management
Timeline
Local Sort Supervisor
USPS
10.2023 - Current
Hospitality Services Lead
Sarasota Memorial Hospital
10.2014 - 07.2023
High School Diploma -
Institute For Career Empowerment(ICE)
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