Jatia Burgess
Syracuse ,NY
Summary
Dynamic healthcare professional with a proven track record in patient scheduling and customer service, honed across roles at Upstate University Hospital and other esteemed institutions. Excels in HIPAA compliance and medical terminology, enhancing patient care and operational efficiency. Demonstrated ability to exceed performance metrics while delivering exceptional service.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Upstate University Hospital
10.2022 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Nurse Technician
Upstate University Hospital
09.2020 - 10.2021
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
Nurse Technician
Peregrine Senior Living
07.2018 - 08.2020
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
Resident Assistant
Brookdale Assisted Living
10.2015 - 06.2018
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Counter Person
WIS International Inventory Service
08.2015 - 11.2016
Sales Associate
Macys Department Store
11.2014 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Target
08.2011 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Hi -
Henninger High School
Syracuse, NY06.2010
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
Timeline
Medical Assistant
Upstate University Hospital
10.2022 - 08.2024
Nurse Technician
Upstate University Hospital
09.2020 - 10.2021
Nurse Technician
Peregrine Senior Living
07.2018 - 08.2020
Resident Assistant
Brookdale Assisted Living
10.2015 - 06.2018
Counter Person
WIS International Inventory Service
08.2015 - 11.2016
Sales Associate
Macys Department Store
11.2014 - 09.2015
Cashier
Target
08.2011 - 10.2014
Hi -
Henninger High School