Jatija King
Durham,NC
Summary
Hardworking and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while providing excellent customer service skills along with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
04.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced cash drawers.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Coordinated with vendors regarding product deliveries.
- Resolved conflicts between team members to maintain positive and productive work environments.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Troubleshot equipment to reduce service calls and downtime.
- Assisted with scheduling staff shifts to secure adequate coverage and productive workflows.
- Completed cash and credit card transactions accurately.
Shift Supervisor Trainee
Walmart
07.2018 - 03.2021
- Increased sales by implementing promotional activities and engaging customers with product knowledge.
- Delivered excellent customer service while managing escalated issues professionally and efficiently.
- Improved customer satisfaction with prompt service and effective conflict resolution.
- Managed cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
- Assisted in employee scheduling, balancing workload distribution among team members during peak hours.
- Implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Managed training and supervision.
- Troubleshot equipment to reduce service calls and downtime.
- Built relationships with customers.
Education
No Degree - Business Administration
Durham Technical Community College
Durham, NC01.2018
High School Diploma -
Charles E Jordan High School
Durham, NC06.2017
Skills
- Customer-Oriented
- Cash handling expertise
- Shift Scheduling
- Conflict resolution techniques
- Problem-Solving
- Equipment Troubleshooting
- Positive Attitude
- Decision-making capabilities
- Policy and Procedure Enforcement
- Team motivation
- Customer Service
- Computer Skills
- Quality Assurance
- Active Listening
- Work Planning and Prioritization
- Issue Resolution
- Daily workflows
- Complaint resolution
- Team Collaboration
Timeline
Shift Supervisor
CVS Pharmacy
04.2021 - Current
Shift Supervisor Trainee
Walmart
07.2018 - 03.2021
No Degree - Business Administration
Durham Technical Community College
High School Diploma -
Charles E Jordan High School