Jatin Mehta
Los Angeles,CA
Summary
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organisational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through providing exceptional guest services.
Overview
2
2
years of professional experience
Work History
Hotel Management Trainee
Fairmont Grand Del Mar
09.2023 - 09.2024
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
- Welcomed guests to facility, addressed complaints and found relevant solutions.
- Conducted regular room inspections, ensuring adherence as per forbes standards.
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping.
- Used Opera to enter and maintain up-to-date information for each hotel room and guests.
- Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.
- Responded to and resolved guest issues or complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Senior Ticketing Associate
Jio World Convention Centre
01.2023 - 09.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Front Desk Agent
Taj Group Of Hotels
09.2022 - 09.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
Bachelor of Science - Hospitality Management
Tirpude Institute of Hospitality Management
India09-2019
Skills
- Guest relations
- Hotel management software (Opera)
- Attention to detail
- Team collaboration
- Communication skills
- Brand standards adherence
- Telephone etiquette
- Revenue generation
- Cash handling
Accomplishments
Worked as a part of the pre-opening team for a five star hotel The Taj group of hotels, India.
Helped as an task force for a pre-opening hotel in India.
Handled all cash and credit cards for payment, resulting in zero errors over the course of 36 months.
Received twice the letter of appreciation from the general manager at the townhall meet.
Languages
5,4,4
Skills
Timeline
Hotel Management Trainee
Fairmont Grand Del Mar
09.2023 - 09.2024
Senior Ticketing Associate
Jio World Convention Centre
01.2023 - 09.2023
Front Desk Agent
Taj Group Of Hotels
09.2022 - 09.2023
Bachelor of Science - Hospitality Management
Tirpude Institute of Hospitality Management