Jatin Panchal
Leander,TX
Summary
With over two decades of experience at Jet Airways and other prestigious organizations, I've honed my skills in team management and continuous improvement, driving operational excellence and innovation. My leadership in managing high-profile projects and resolving complex operational issues showcases my problem-solving prowess and commitment to service standards.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Duty Terminal Manager for General Aviation
Adani Ahmedabad International Airport
05.2022 - 06.2024
- Managing Terminal, terminal budgeting, management of the personnel, managing property and scheduling and staffing among other duties
- Plan, implement and oversee the work of staff members to ensure efficiency and compliance with organization requirement and company procedures
- Ensure staff members fully and consistently comply with safety rules, administrative procedures and policies, environmental policies and government regulations
- Handling of high-Profile guests
- Determine solutions to address operational and service issues
- Liaison with all external agencies CISF, Immigration, customs, Catering
- Resolve complaints and take feedback from airport users and the community
Project Manager
Gujarat State Police Housing Cooperation Ltd
Vadodara, India
09.2019 - 04.2022
- Company Overview: Gujarat government Project at Vadodara, 26 crore project
- Gujarat government Project at Vadodara, 26 crore project
- Simultaneously was doing freelancer as Trainer for Airport Management (Customer service handling, Policy and procedures of Airline) at AeroStar Institute, Sheltas Institute, Vadodara
Duty Manager Customer Services
Jet Airways (I) Ltd.
03.2016 - 04.2022
- Company Overview: Work Exposure: 23 Years of Experience
- To give qualitative inputs on disruption management provide suggestions to IOCC operations team and represent the guest's interest in all aspects of the decision making process
- Taking decisions on network cancellations/delays/combinations in co-ordination with IOCC operations team
- To represent the Airport Manager's view points and constraints in the IOCC decision making process and communicate final IOCC decisions to Airport Managers
- To provide relevant airport information to IOCC in terms of airport limitations resources like catering, hotel accommodations etc
- During disruptions to the network
- Close co-ordination with Revenue Management, Day of departure, Airports to ensure that all the re-accommodation is complete on all disrupted/delayed/cancelled flights
- To advice call center and E- Commerce network disruptions and co-ordinate guest communication and website updates
- To prompt dissemination of information on disruptions to relevant stake holders including guest re- accommodation plans with regular and timely updates
- Pro-actively work with IOCC teams for achieving and On Time Performance with minimal guest inconvenience
- Close co-ordination with service providers (GHA/Sky plan) to ensure agreed ground services are provided with timely updates for minimal inconvenience to the passengers
- Follow up with airports to ensure agreed disruption processes/ procedures are followed in the network during disruptions
- Analyzing station delays and providing qualitative inputs on ways to reduce them
- To ensure the supervision of the daily operation and to maintain schedule in a proactive manner in order to minimize delays
- To maintain OTP data, collate OTP Merit Award Ratings for the network, to collate DGCA Compliance data on delays, cancellations and DNBs and its submission
- Coordination with Airports in case of any unprecedented incident to the aircraft, guest or staff
- Coordination with Revenue Management and Airports in case of payload restriction at any stations
- Coordination with Airports for connecting passengers and take a call on flight delay in case of short connections
- Work Exposure: 23 Years of Experience
Sales Executive
Jet Airways (I) Ltd.
Vadodara, India
05.2015 - 03.2016
- Handing external sales for IATA Agents / Non-IATA Agents/Corporate
- Source new customers / clients and agencies and develop and maintain relationship with them on an ongoing basis
- Continuously monitor of all corporate / agency houses in the area of operation
- Keep abreast of developments in the market
- Provide and ensure efficient customer service
- Increase revenue and seek to develop new markets
- Provide feedback to management on market trends, service levels etc
- Support online operations Ahmedabad-Abu Dhabi starting from Mar 2015
- Generate sufficient demand to ensure increase in the number of online operations from Vadodara
Station Manager
Jet Airways (I) Ltd.
05.2010 - 05.2015
- Safety First
- Quality Always
- Rigorously execute corporate safety, security and quality to ensure the station, the staff and suppliers fully comply with established quality standards and regulatory requirements
- Achieve absolute operational integrity, with safety defects and security infringements
- Manage the team to achieve operational excellence, being on time and error free
- Support Management to implement innovative strive to do things differently and better in all aspects of our business and operators
- Continuously drive improvement in operational performance, effectiveness and productivity
- Ensure and conduct regular Quality Control checks on Station performance, including provision of service by suppliers
- To liaise with Airport Authority/AAI/CISF/BCAS and other agencies on various occasions to ensure smooth and on time operations at all times
- Engaged in day to day flight handling and guide supervisors and staffs as and when required
CSA/Supervisor (Airport Services)
Jet Airways (I) Ltd.
Ahmedabad, India
07.1995 - 04.2010
- Deputation to Indore as a Load and trim Staff in 1997
- Deputation to Nagpur for setting up station in 1997
- Deputation to Bhuj as a load and Trim staff in 1999
- Deputation to Agartala as a Load n trim staff in 2004
- Deputation to Bahrain for setting up International Station in Jan2008(International Deputation)
Cargo Agent
Jetair Pvt Ltd
09.1993
- Promoting Domestic cargo for Jet airways
Counter Staff
Ronak Tours and Travel
Vadodara, India
10.1992
- International and Domestic ticketing and reservation for all Airlines
- Railway Reservation
- Preparing Daily Sales Report
- Sales calls
Education
B.A - Graduation
SunRise University
Alwar, Rajasthan01.2014
Diploma in Import/Export Management -
M.S.University
Vadadora01.1993
Diploma in International Airlines Management Course -
IITC Ahmedabad
AhmedabadSkills
- Team Management
- Continuous Improvement
- Innovation
- Problem Solving
- Service Standards
- Communication
- Verbal Communication
- Written Communication
- Interpersonal Communication
- Effective Communication
- Leadership
- Team Building
- Mentoring
- Decision Making
- Policy Clarity
Certification
Holding load and trim license for B-777/Airbus-300/B 737-700/800/900 and ATR
Personality
Pleasant, Versatile
Personal Information
- Date of Birth: 08/29/72
- Gender: Male
- Marital Status: Married
Languages
- English
- Hindi
- Gujarati
Hobbies and Interests
- Music
- Sports
- Reading
- Public Relationship
Training
- Basic Airport Handling
- AVSEC
- Basic Cargo Handling
- Dangerous good Regulation (Passenger Handling)
- SMS, Safety Management
Leadership Experience
- Excellent in team building
- Diverse attributes to mentor staff at all level
- A passion of innovative thoughts and solution
- Always thriving for accuracy in decision making
- Providing clarity regarding policies and procedures and to ensure that the same is executed
Communication Skills
- Excellent in verbal written and inter personal communication skills
- Ability to communicate effectively with entire network as well as with the management team
Accomplishments
- Operation handling
- Customer Service
Timeline
Duty Terminal Manager for General Aviation
Adani Ahmedabad International Airport
05.2022 - 06.2024
Project Manager
Gujarat State Police Housing Cooperation Ltd
09.2019 - 04.2022
Duty Manager Customer Services
Jet Airways (I) Ltd.
03.2016 - 04.2022
Sales Executive
Jet Airways (I) Ltd.
05.2015 - 03.2016
Station Manager
Jet Airways (I) Ltd.
05.2010 - 05.2015
CSA/Supervisor (Airport Services)
Jet Airways (I) Ltd.
07.1995 - 04.2010
Cargo Agent
Jetair Pvt Ltd
09.1993
Counter Staff
Ronak Tours and Travel
10.1992
Holding load and trim license for B-777/Airbus-300/B 737-700/800/900 and ATR
B.A - Graduation
SunRise University
Diploma in Import/Export Management -
M.S.University
Diploma in International Airlines Management Course -
IITC Ahmedabad
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