Jatin Patel
Atlanta,GA
Summary
Professional with strong skills in customer service and administrative tasks.Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Software Experienced
-Opera PMS
-Choice Hotel
Overview
9
9
years of professional experience
Work History
Front Desk Agent/Night Auditor
Holiday Inn Express Hotel (IHG Group)
Peachtree Corners, GA
02.2025 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Resolved guest inquiries and issues promptly, enhancing overall satisfaction.
- Coordinated room assignments based on preferences and availability, optimizing occupancy rates.
- Trained new front desk staff on operational procedures and customer service standards.
- Maintained accurate records of reservations and billing information using property management systems.
- Implemented process improvements to streamline front desk operations, reducing wait times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Front Desk Agent
Econolodge (CHOICE Hotel Group)
Conyers, GA
01.2017 - 01.2025
- Greeted guests warmly, providing exceptional customer service to enhance guest experience.
- Assisted with check-in and check-out processes, ensuring efficiency and accuracy in reservations.
- Managed phone inquiries, addressing guest concerns and providing information on hotel services.
- Maintained cleanliness and organization of front desk area to promote a welcoming environment.
- Handled cash transactions accurately, ensuring proper billing procedures were followed.
- Adapted quickly to changing situations, maintaining professionalism under pressure during peak hours.
Timeline
Front Desk Agent/Night Auditor
Holiday Inn Express Hotel (IHG Group)
02.2025 - Current
Front Desk Agent
Econolodge (CHOICE Hotel Group)
01.2017 - 01.2025