JaTorey Upshaw
Fresno
Summary
Service-oriented professional with expertise in onboarding coordination, employee support, and managing confidential documentation in compliance-driven settings. Demonstrated success in the education sector, providing front-line assistance, ensuring accurate record-keeping, and effectively communicating policies. Highly organized and detail-focused, dedicated to promoting inclusive environments and enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
1st Grade- ELA/SS
Houston Independent School District
Houston
08.2023 - Current
- Served as a primary point of contact for families and internal stakeholders, responding to inquiries with professionalism and discretion.
- Managed onboarding-style processes for new students and families, including documentation, orientation, and systems access.
- Maintained accurate, compliant records related to attendance, behavior, and performance.
- Applied policies consistently while supporting individuals through performance or behavioral improvement plans.
- Coordinated schedules, meetings, and documentation—demonstrating strong organizational and time management skills.
- Supported English Language Learners through individualized guidance, reinforcing inclusive, and service-oriented practices.
Teacher Fellow
AIA Charter School
Houston
05.2022 - 06.2023
- Supported instructional delivery and training coordination in a fast-paced environment.
- Assisted with assessment tracking, data entry, and audits, ensuring accuracy and timely reporting.
- Collaborated with leadership to support daily operations and compliance with school policies.
Resident Advisor
Sam Houston State University
08.2020 - 08.2022
- Supported over 100 residents through onboarding, orientation, and policy education.
- Served as a front-line support resource, responding to concerns, questions, and sensitive issues.
- Documented incidents, conduct cases, and interactions are handled with a high level of confidentiality and accuracy.
- Enforced institutional policies while maintaining empathy and professionalism.
- Assisted with leave-related accommodations and referrals, in coordination with leadership.
- Collaborated with supervisors on compliance, risk management, and response processes.
Education
BA - Criminal Justice
Sam Houston State University
Huntsville01-2023
Skills
- Employee support & inquiry response
- Onboarding coordination & orientation support
- Confidential documentation & recordkeeping
- Policy communication & compliance awareness
- Interview coordination & scheduling
- Data accuracy, tracking & payroll support
References
References available upon request.
Timeline
1st Grade- ELA/SS
Houston Independent School District
08.2023 - Current
Teacher Fellow
AIA Charter School
05.2022 - 06.2023
Resident Advisor
Sam Houston State University
08.2020 - 08.2022
BA - Criminal Justice
Sam Houston State University