JaTorria Cole
Irving,TX
Summary
Driven professional with extensive experience in customer service and clinical settings, notably at CSL Plasma. Excelled in venipuncture and specimen handling, enhancing patient care and streamlining processes. Demonstrated exceptional active listening and critical thinking skills, leading to improved customer satisfaction and loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sort Associate
Amazon
08.2024 - Current
- Contributed to team goals by consistently meeting or exceeding daily quotas for package processing.
- Maintained high standards of quality control by verifying correct labels, addresses, and barcodes on packages during sorting process.
- Stacked items according to weights, sizes, types, and picking priorities.
- Used hand-held scanners to sort items into specific categories.
- Operated pallet jacks to move large and heavy items for sorting.
Phlebotomist
CSL Plasma
08.2023 - 06.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Performing venipuncture on donors to begin the pheresis process.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Cashier
Taco Bell
11.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
General Dynamics
07.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inventory Auditor
WIS International Inventory
07.2019 - 05.2020
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Counted all physical inventory and generated department audit reports.
- Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
Customer Service Representative
Teleperformance
11.2016 - 04.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Certified Phlebotomy Technician -
Orphics Training Solutions
Shreveport, LA07.2023
No Degree - Phlebotomy
Bossier Parish Community College
Bossier City, LA08.2022
GED -
Caddo Career Technology Center
Shreveport, LA01.2016
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Venipuncture Expertise
- Specimen labeling procedures
- Data Entry
- Critical Thinking
- Active Listening
- Call center experience
- Scheduling
- Customer Service
- Order Taking
- Cash Management
Certification
- PT - Phlebotomy Technician ( H5W4L6Y6 )
Timeline
Sort Associate
Amazon
08.2024 - Current
Phlebotomist
CSL Plasma
08.2023 - 06.2024
Cashier
Taco Bell
11.2022 - 11.2023
Customer Service Representative
General Dynamics
07.2020 - 09.2022
Inventory Auditor
WIS International Inventory
07.2019 - 05.2020
Customer Service Representative
Teleperformance
11.2016 - 04.2019
Certified Phlebotomy Technician -
Orphics Training Solutions
No Degree - Phlebotomy
Bossier Parish Community College
GED -
Caddo Career Technology Center