Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
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JATUN MCPHERSON

JATUN MCPHERSON

BARTLETT,IL

Summary

JATUN MCPHERSON Dependable Computer Operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.

Overview

11
11
years of professional experience

Work History

Systems Operator

Cover Point Partners LLC
01.2014 - 02.2023
  • Perform operational tasks per departmental needs, while delivering proficiency/accuracy for all clients
  • Extract and insert files through AS400 system
  • Initiate scheduled programs to run jobs effectively
  • Conduct daily efficiency testing for all programs to enhance productivity
  • Initiate quality checks of all tasks to ensure timely job completion
  • Handle IBM AS/400, iSeries, and Data center monitoring experience
  • Assist users to diagnose and solve data communication problems
  • Help with problem management initiatives to facilitate root cause of any anomalies
  • Conduct technical analysis to develop and execute plans resolving complex software issues
  • Applied widely-accepted best practices for database operations.
  • Generated reports covering details about data, system operation and error monitoring.
  • Analyzed and verified system requirements for newly installed applications to support maximum compatibility with ongoing operations.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Auditor

Cover Point Partners LLC
07.2012 - 01.2014
  • Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation
  • Analyzed data to detect deficient customer calls or non-compliance with company regulations, and management policies
  • Reported to management any issues and discussed interventions to promote better outcomes
  • Inspected customer calls for efficiency, 100% effectiveness and use of accepted protocols and procedures
  • Identified calls failing with predefined standards and identified all problems
  • Implemented agent training and coaching initiatives
  • Understood priority of organization and evaluated call behaviors for regulatory compliance
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Complied with established internal procedures by examining reports, processes and documentation.
  • Performed strategic planning, execution and finalization of audits.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement

Education

Associate of Applied Science - Dental Laboratory Technology

Elgin Community College
Elgin, IL
05.2011

High School Diploma -

South Elgin High School
South Elgin, IL
05.2009

Skills

  • ADDITIONAL SKILLS & COMPETENCIES
  • Microsoft Word
  • PowerPoint
  • Excel
  • IBM
  • Adobe
  • AS/400
  • Operation System Software
  • Performance Monitor
  • Systems Analysis
  • AWS
  • Google Analytics

Affiliations

Highly organized analytical professional with superior goal setting, decision-making, and problem-solving skills. Solid reputation for having positive impact on both internal and external support and overall productivity. Keeps pace with changes in various industries and evolving needs. Excellent communication and interpersonal skills. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Timeline

Systems Operator

Cover Point Partners LLC
01.2014 - 02.2023

Auditor

Cover Point Partners LLC
07.2012 - 01.2014

Associate of Applied Science - Dental Laboratory Technology

Elgin Community College

High School Diploma -

South Elgin High School

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