Javais Smith
Tuscaloosa,AL
Summary
Dynamic professional with a track record excelling in event planning and customer interaction. Recognized for enhancing guest satisfaction through engaging activities and fostering relationships. Adept at problem-solving and maintaining organization, ensuring a vibrant atmosphere while prioritizing safety and collaboration among team members.
Overview
2026
2026
years of professional experience
Work History
Assistant Cruise Director
American Cruise Lines
2025.01 - Current
- Provided exceptional customer service, addressing 100 -l70 guests'' concerns and inquiries in a timely manner.
- Assisted with the planning and implementation of entertainment, contributing to a vibrant onboard atmosphere.
- Increased participation rates by marketing daily activities through announcements and printed materials.
- Actively participated in safety drills and emergency response procedures, maintaining a safe environment for all passengers and crew members.
- Enhanced guest satisfaction by organizing and executing engaging daily activities and events.
- Collaborated with other departments to create seamless guest experiences during special events and theme nights.
- Promoted positive relationships among guests by fostering an inclusive environment during social gatherings.
Deckhand
American Cruise Lines
2024.10 - 2025.01
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Communicated clearly, concisely and politely with passengers and crew members.
- Inspected and tested safety equipment and emergency response systems.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
- Facilitated effective communication between deck crew and bridge, ensuring smooth operations.
Assistant Manager
Pilot
2023.10 - 2024.10
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised night-to-night operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed 4-5 inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversaw daily operations to maintain store cleanliness and organization.
Sales Associate
Tmoblie
2021.03 - 2023.10
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Production Worker
Lear
Education
N/A - Social Work
Alabama State University
Montgomery, AL2018
Skills
Leadership
Organization
Adaptability
Relationship Building
Event Planning
Customer Interaction Effectiveness
Problem Solving
Timeline
Assistant Cruise Director
American Cruise Lines
2025.01 - Current
Deckhand
American Cruise Lines
2024.10 - 2025.01
Assistant Manager
Pilot
2023.10 - 2024.10
Sales Associate
Tmoblie
2021.03 - 2023.10
Production Worker
Lear
N/A - Social Work
Alabama State University