Javal Encarnacion
The Bronx,NY
Summary
Resourceful, detail-oriented, and reliable individual with more than six years of experience. Using professionalism and knowledge gained thorough experience to provide excellent service to clients.
Overview
9
9
years of professional experience
Work History
Assistant Housekeeping Manager
Hyatt Grand Central New York
Manhattan, NY
09.2022 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Head Bartender
The Box.
New York, NY
09.2014 - 04.2020
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
Education
High School Diploma -
Frisco High School
Frisco, TX05.2010
Associate of Applied Science - Computer Science
Bronx Community College of The City University of New York
The Bronx, NY06.2023
Skills
- Meeting arrangements
- Conflict management
- Email and telephone decorum
- Technologically savvy
- Fluent in Spanish
- Oral and writing communication
- Listening skills
- Hospitality services
- Team collaboration
- Department Coordination
- Room preparation
- Quality Assurance and Control
- Employee Training
- Guest Relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Housekeeping Manager
Hyatt Grand Central New York
09.2022 - Current
Head Bartender
The Box.
09.2014 - 04.2020
High School Diploma -
Frisco High School
Associate of Applied Science - Computer Science
Bronx Community College of The City University of New York
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