Javan Leach
El Mirage,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Supervisor
S.A.F.E. Management
Glendale, Arizona
05.2018 - Current
- Manage a team of 8-15 security guards and guest service members ensuring we follow all security protocols while providing outstanding customer service.
- Coached and evaluated security guards and team members on safety protocols and emergency response procedures.
- Executed event security duties, ensuring effective access control, security screening, and asset protection.
- Worked part-time in security roles
Claims Examiner II
Lincoln Financial Group
Phoenix, Arizona
10.2018 - 06.2025
- Promoted to Integrated Claims Examiner II, enhancing claims processing efficiency
- Reviewed Lincoln Financial disability claims for policy compliance and coverage eligibility.
- Examined claim files using company systems and supporting medical documentation.
- Interpreted plan provisions, contracts, and benefit language for claim decisions.
- Conducted desk management training for new hires, facilitating smoother onboarding and team integration
Sr. Account Specialist
Target Financial
12.2016 - 10.2018
- Managed all account maintenance for the Target Debit Card, including filing fraud claims, setting up payments for past due balances, taking escalation calls, and coordinating statistics.
- Managed senior account portfolios at Target Financial with careful client follow-up.
- Reviewed account activity and identified billing errors for Target Financial customers.
- Processed payments and updated account records in financial systems.
Premier Support Solutions Representative
Asurion
08.2014 - 12.2016
- Educated customers on device setup (iOS, Android, Windows, Blackberry) and provided troubleshooting, diagnosis, and account details.
- Handled inbound customer calls for device protection and repair support.
- Processed claims, returns, and service requests in CRM systems.
- Resolved billing questions and account updates for subscribers.
National Resource Coordinator
Medix Inc
10.2013 - 05.2014
- Sourced resumes, uploaded candidates to Bull Horn, conducted phone interviews, and sent applications for various healthcare companies nationwide, including Quest, Cigna, CVS Caremark, and Kaiser Permanente, as well as managed faxing, scanning, email correspondence, follow-ups, and reporting.
- Coordinated clinician schedules for Medix healthcare staffing assignments.
- Managed resource requests across Medix client accounts and internal teams.
- Tracked candidate availability using Medix scheduling systems.
Credit Card Phone Banker
Wellsfargo
Phoenix
06.2013 - 10.2013
- Handled inbound calls to assist customers with payments, fraud claims, merchant authorizations, account updates, and balance transfers.
- Maintained accurate records of customer interactions, comments, and complaints in an organized database.
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
Contact Specialist
Apollo Group
Phoenix
03.2012 - 06.2013
- Assessed and qualified potential students, transferring interested candidates to Enrollment Advisors for further engagement.
- University of Phoenix
- Handled inbound calls for Apollo Group student and customer inquiries.
- Updated CRM records with accurate contact notes and account details.
- Scheduled follow-up calls and appointments for Apollo Group contacts.
Education
B.S. - Communication, African American Studies & Media Analysis
Arizona State University
Tempe, AZ 08.2008 - 12.2012
Skills
- Security protocols
- Incident response
- Conflict resolution
- Workflow management
- Team leadership
- Claims management
- Customer service
- Coaching and mentoring
Timeline
Claims Examiner II
Lincoln Financial Group
10.2018 - 06.2025
Supervisor
S.A.F.E. Management
05.2018 - Current
Sr. Account Specialist
Target Financial
12.2016 - 10.2018
Premier Support Solutions Representative
Asurion
08.2014 - 12.2016
National Resource Coordinator
Medix Inc
10.2013 - 05.2014
Credit Card Phone Banker
Wellsfargo
06.2013 - 10.2013
Contact Specialist
Apollo Group
03.2012 - 06.2013
B.S. - Communication, African American Studies & Media Analysis
Arizona State University
08.2008 - 12.2012