Letra Fields
Houston
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in incident reporting and employee supervision. Proven ability to enhance safety protocols and respond effectively to emergencies. Skilled in surveillance monitoring and fostering a collaborative team environment, consistently achieving high customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Supervisor
Allied Universal Security Services
Houston
10.2024 - Current
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Ensured all security equipment was maintained and fully operational.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Developed and implemented training procedures for newly hired personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Trained new employees on company policies and procedures.
Production/Line Assembler
Randstad
Houston
05.2022 - 10.2024
- Determined work assignments and assembly procedures to maximize efficiency and productivity.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Supervised team of assembly employees, maintaining safety and cultivating productive atmosphere.
- Analyzed engineering drawings to determine size, shape, and dimensions of parts.
- Collaborated with quality control team to ensure assembled products met company and customer standards.
- Adjusted, repaired, or replaced faulty components and assembly parts to meet quality control standards.
- Followed detailed instructions from supervisor to complete assigned tasks.
- Assisted in packaging of final products for shipping, ensuring secure and damage-free delivery.
- Stacked assembled items onto pallets for shipping or storage.
- Trained new assembly staff on proper assembly techniques, safety protocols, and quality standards.
- Rotated through series of different stations based on team needs.
- Inspected parts for defects and compliance with quality standards to ensure high-quality final products.
Insurance Agent
Keeper Life
Houston
05.2023 - 05.2024
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided customers with information regarding plan features, pricing, and availability.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Achieved repeat business and referrals through personalized services.
- Processed payments received from clients promptly according to established procedures.
- Developed appropriate quotes based on risk information.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Security Officer
United Protective Services
Houston
05.2021 - 05.2022
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Monitored surveillance cameras and responded to suspicious activity.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Observed patrons and customers to quickly address security situations.
- Checked for safety hazards and took corrective action when necessary.
- Confirmed visitor identification prior to granting entry into the building.
Education
Associate of Arts - Business Management Entrepreneurship
Houston Community College
Houston, TX06-2019
High School Diploma -
Rapides High School
Lecompte La.05-1994
Skills
- Incident reporting
- Employee supervision
- Security protocols
- Surveillance monitoring
- Emergency response
Timeline
Supervisor
Allied Universal Security Services
10.2024 - Current
Insurance Agent
Keeper Life
05.2023 - 05.2024
Production/Line Assembler
Randstad
05.2022 - 10.2024
Security Officer
United Protective Services
05.2021 - 05.2022
Associate of Arts - Business Management Entrepreneurship
Houston Community College
High School Diploma -
Rapides High School
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