Kayla Jenkins
Analysis
Cleveland,OH
Summary
I've had the opportunity to grow, help others, lead others and be introspective. I'm looking for the job I can see myself enjoying that allows me to continually add skills to my belt as well as stretch and strengthen my knowledge in favor of my thus far attained rare contributive skills. I’m a very curious and imaginative person who propels themselves forward in any profession, with the right mindset I can find pleasure and gratification in nearly any job. I prefer jobs that basis and aligns with my core values and build on and or add to my talents. I’ll go after anything that interest me, there are just so many fascinating and worthy possibilities to explore.
Overview
5
5
years of professional experience
Work History
Supervisor
Cleveland Tax Professionals
Cleveland , OH
02.2018 - 04.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented customer service policies to enhance satisfaction.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Loan Processor
CHN Housing Partners
Cleveland, OH
08.2022 - 03.2023
- Remote Contract Opportunity
- Prepared Files Via Salesforce
- Researched applications and applicants
- Ensure that all documents were accurate and accumulated before submission
- Reached out and interviewed clients when necessary to gather more information for applications
- Worked with team once a week to ensure customer satisfaction and mobility
- Cleveland Tax Professionals 02/18-03/23 (Various) Different Role Each Year
- Seasonal Remote Opportunity
- Analyzed Data
- Billed and invoiced clients after analyzing tax returns
- Prepared tax returns and filed them electronically
- Updated client personal
- Transferred data and client personal information in software for later consumption
- Reached out to clients to obtain personal information for and collected ID verification for background checks through the IRS
- Amazon
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled closing packages for drafting and presentation accuracy.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Proactively identified solutions for customers experiencing credit issues.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Explained very technical financial information to applicants in easy to understand language.
- Helped college students obtain financial aid through loan programs.
- Processed loan applications and monitored progress from start to finish.
- Collaborated with loan officers to develop strategies for managing loan application processing.
- Provided quick turnaround times to maintain fast-past schedule.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Warehouse Opportunity
09.2019 - 07.2021
- Handled quality assurance
- Trained new hires
- Accumulated progress onto databases for managers to present to other leads on increasing productivity and efficiency
- Verbal and written communication
- Handled Organization and time management for managers to convey new tactics to their team members on ways to ensure quality
Education
Associates - Human Resources Development
Ohio State University
Columbus, OHCertification - Medical Coding
Corsea
OnlineGED
Cuyahoga Community College
Cleveland, OH06.2018
Skills
- Waste Reduction
- Performance Tracking and Evaluations
- Training and Development
- Staff Discipline
- Policy Enforcement
- Financial Management
- Account Reconciliation
- Policy Improvements
- Process Improvement
- Complex Problem-Solving
- Business Operations Analysis
- Template Creation
- Customer Experience Control
- Compliance Analysis
- Incident Reporting
- Information Organization
- Data Processing
- Data Integrity Assurance
- Deadline Adherence
- Verbal and Written Communication
- Risk Analysis
- Continuous Improvements
- Analytical Thinking
- MS Excel
- Data Research and Validation
- Medical Transcription
- Balance Accounts
- Social Perceptiveness
- Analyst Relations
- Finance
- Progress Reporting
- Microsoft Office
- Attentiveness
- Interpersonal Communication
- Data Entry
- Active Listening
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Multitasking Abilities
- Clerical Support
- Attention to Detail
- Self-Motivated
- Good Telephone Etiquette
- Cultural Awareness
- Creative and Adaptable
- Adaptable Communication
- Adaptable and Flexible
- Dependable and Adaptable
- Adaptable Under Pressure
- Staffing Requirements
- Administrative Staff Supervision
Timeline
Loan Processor
CHN Housing Partners
08.2022 - 03.2023
Warehouse Opportunity
09.2019 - 07.2021
Supervisor
Cleveland Tax Professionals
02.2018 - 04.2023
Associates - Human Resources Development
Ohio State University
Certification - Medical Coding
Corsea
GED
Cuyahoga Community College
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