Javana McCowan
Greenwood,SC
Summary
A committed hardworking and passionate job seeker with a history of meeting company needs with consistent, and organized practices. Skilled in working under pressure, and adapting to new situations, and challenges to best enhance the organizational brand. Self-assured professional with the desire to be challenged on the job. Pursuing a position as a Chat Specialist where dynamic communication skills can be utilized.
Overview
7
7
years of professional experience
Work History
T1 IOS Chat Advisor
Kelly Connect
Greenwood, SC
11.2022 - Current
- Assisting with IOS Apple troubleshooting while managing multiple chat sessions simultaneously, ensuring prompt responses and timely resolutions.
- Conducted research to provide accurate information and well-informed solutions for customer concerns.
- Exceeded performance metrics consistently, contributing to overall team success and company goals.
- Escalated complex issues to appropriate departments when necessary, ensuring timely resolution for the client''s satisfaction.
- Resolved customer concerns by identifying problems, suggesting solutions, and implementing corrective action if needed.
- Staying proactive , empathetic, patient and responsive
- Documented all customer information accurately in computer system, providing notes for future reference.
Sales and Reservations Agent
U-Haul
Greenwood, SC
01.2022 - 11.2022
- Answered questions about resort facilities and local attractions to help customers make favorable choices.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Relayed information on availability, pricing and discounts to customers.
- Took reservations from patrons by phone or online.
Cashier/Customer Service
One Stop Inc
Greenwood, SC
09.2020 - 03.2022
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
Wireless Specialist
T-ROC
Greenwood, SC
11.2018 - 08.2020
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Ticketed, arranged and displayed merchandise to promote sales.
Human Service Assistant
Whitten Center
Clinton, SC
02.2018 - 11.2018
- Performed assessments to determine individual limitations and strengths.
- Made referrals to utilize community resources for resident's needs.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
Customer Service Representative
Sykes Enterprises, Incorporated
Greenwood, SC
03.2017 - 02.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Consulted with customers to resolve service and billing issues.
Education
Diploma - Early Childhood
Greenwood High School
Greenwood, SC01.2016
Skills
- Telephone Reception
- Customer Reservations
- Calm Under Pressure
- Creative Thinking
- Time Management
- Active Listening
- Phone, chat and email Etiquette
- Safety Protocols and Procedures
- Critical Thinking
- Multitasking
- Data Entry
- Problem-Solving
- Issue Escalation
- Customer Service
Accomplishments
- Consistently ranked in the top 20 of customer service reps for quality and first-contact resolutions.
Additional Information
- Authorized to work in the US for any employer
Top performer in class
Contact resolution top 20, this is for when assisting customers they do not have to contact back at all. All issues resolved.
Languages
English
Native or Bilingual
Timeline
T1 IOS Chat Advisor
Kelly Connect
11.2022 - Current
Sales and Reservations Agent
U-Haul
01.2022 - 11.2022
Cashier/Customer Service
One Stop Inc
09.2020 - 03.2022
Wireless Specialist
T-ROC
11.2018 - 08.2020
Human Service Assistant
Whitten Center
02.2018 - 11.2018
Customer Service Representative
Sykes Enterprises, Incorporated
03.2017 - 02.2018
Diploma - Early Childhood
Greenwood High School