Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Javanta Henderson

Dallas,TX

Summary

A highly motivated professional with a strong work ethic and the desire to make a positive impact in any professional environment. I bring a diverse range of skills, experience and knowledge that have been developed over the years through both my formal education and professional experience.

Overview

11
11
years of professional experience

Work History

Car Salesperson

Lithia & Driveway
Plano, TX
09.2022 - Current
  • Present vehicle attributes, model options, features, purchase and finance options and store policies and services to customers
  • Ensure timely follow up and maintain strong relationships with previous and prospective customers
  • Track customers using store specific management systems
  • Keep abreast of new products, features and accessories
  • Attend product and training courses.

Financial Analyst

Lumen
Monroe, LA
09.2019 - 09.2022
  • Skilled in synthesizing and analyzing financial data regarding budgets and income statement forecasts with consideration for the company's goals
  • Work closely with accounting business partners to ensure accuracy and timeliness of wholesale revenue accounting entries
  • Interface with cross functional teams to ensure proper implementation of tariff changes within the billing system
  • Improved operational efficiency and cultivated cost reduction and increased productivity
  • Delivered financial oversight and advice to corporate stakeholders to improve strategic planning.

Customer Service Resolution Specialist

Lumen
Monroe, LA
08.2018 - 09.2019
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Sergeant

United States Army
Fort Leonard Wood, MO
05.2013 - 04.2019
  • Supervised units assigned ensuring the completion and managing progress
  • Skillfully managed a unit of 10 or more soldiers
  • Facilitated training for associates through daily coaching and regular performance appraisals
  • Construction and interior electrical work.

Education

Bachelor of Business Management in Business Management -

Grambling State University
01.2017

Skills

  • Accounting
  • Leadership
  • Managing
  • Excel
  • Outlook
  • Microsoft Word
  • Problem-solving skills
  • Financial and Operational Reporting
  • Strategic Financial Planning
  • Documentation skills
  • Expert in customer relations
  • Budgeting
  • Research
  • Financial Analysis
  • Friendly and Enthusiastic
  • Sales Conversion
  • Upselling Strategies
  • Goal Setting
  • Documentation and Reporting
  • Brand Loyalty
  • Goal-Oriented
  • Proficient With [Software]
  • Financing Coordination
  • Negotiation Strengths
  • Trends Research
  • Email and Telephone Etiquette
  • Customer Service
  • Contract Preparation

Affiliations

  • Volunteering
  • Photography
  • Mentoring

Timeline

Car Salesperson

Lithia & Driveway
09.2022 - Current

Financial Analyst

Lumen
09.2019 - 09.2022

Customer Service Resolution Specialist

Lumen
08.2018 - 09.2019

Sergeant

United States Army
05.2013 - 04.2019

Bachelor of Business Management in Business Management -

Grambling State University

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Javanta Henderson