Javaris ` Baker
Lakeland
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Walmart
Winter Haven
11.2022 - Current
- Provided technical support for hardware and software issues across store systems.
- Assisted customers with troubleshooting and resolving IT-related inquiries.
- Educated staff on new technologies and software applications effectively.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Data Entry Clerk
Publix
Lakeland
07.2015 - 10.2022
- Entered customer orders accurately into the database daily.
- Maintained organized digital files for easy access to information.
- Assisted with training new employees on data entry procedures.
- Checked source documents against entered data to ensure accuracy.
Education
Bachelor of Science - Recording Arts
Full Sail University
Winter Park, FL05-2013
High School Diploma -
Auburndale High School
Auburndale, FL06-2011
Skills
- Technical support
- Hardware troubleshooting
- Software installation
- Network management
- Customer service
- Data entry
- Effective communication
- Problem solving
- Microsoft outlook
- MS office proficiency
Certification
- CompTIA A+ Certified
- Microsoft Excel Certified
- Class A CDL License
Affiliations
- Read lots of books
- Exercise Regularly
Timeline
IT Support Specialist
Walmart
11.2022 - Current
Data Entry Clerk
Publix
07.2015 - 10.2022
Bachelor of Science - Recording Arts
Full Sail University
High School Diploma -
Auburndale High School
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