Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Timeline
Generic

Javaughnie Titus

McDonough,GA

Summary

Detail-oriented and highly motivated individual with a strong background in customer service. Consistently delivers exceptional customer support in fast-paced environments. Expertise in communication, problem-solving, and relationship-building drives operational excellence and contributes to customer satisfaction. Eager to apply experience and dedication to enhance company success and make a positive impact.

Overview

6
6
years of professional experience

Work History

Agent

Staffmark
01.2025 - Current

Golden Krust Caribbean Restaurant
04.2024 - Current
  • My role was to prepare the customers plate and also assist as a cashier

Customer Service Representative/Booking Agent

Itel BPO Solutions
01.2024 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Hinduja Global Solutions
02.2022 - 10.2023
  • Handles an average of 60 interactions daily by phone, chat and email, demonstrating strong multitasking skills and the ability to maintain a positive attitude under pressure
  • Works crossed-functionally with other departments to resolve complex customer issues, ensuring a seamless customer experience
  • Proactively reaches out to at-risk customers, resulting in a 10% increase in customer retention rates through tailored solutions and enhanced communication
  • Keeps detailed records of customer interactions, feedback, and resolutions, ensuring accurate and up-to-date information for future reference

Customer Service Supervisor

Shoppers Fair Supermarket
05.2019 - 12.2021
  • Supervise and coordinate the activities of the Customer Service Team to ensure efficient and smooth operations
  • Train, mentor, and provide coaching to a team of 25 or more staff to improve their performance and customer service skills
  • Resolve customer issues and complaints promptly, ensuring a high level of customer satisfaction and loyalty

Deposit Processing Teller

Beryllium/Guardsman Armored
10.2020 - 05.2021
  • Process abms, cheques and balance all incoming cash from the armored vehicles/Dropbox deposits
  • Make daily float to be distributed to the vendors, and business customers
  • Check, empty and replenish each abm bins to be redistributed

Education

Caribbean Secondary Education Certificate - Math and English language, Language, Electronic Document Preparation and Management, Electrical and Electronic Technology, Principles of Business, Mechanical Engineering, Social Studies

City and Guilds

Associate Degree - Logistics and Port Operations

Caribbean Maritime University (Precollege)
07.2018

High School Diploma -

Kingston College
06.2015

Skills

  • Experienced with Microsoft Word
  • Excel Proficiency
  • Database Management
  • Innovative Solution Developer
  • Client-Oriented
  • Proficient in Decision Making
  • Strategic Problem Resolution
  • Strategic Team Guidance
  • Team Development Coaching
  • Demonstrated Patience Skills
  • Emotional Intelligence
  • Skilled in Prioritizing Multiple Tasks
  • Thorough Quality Assurance
  • Strong Organizational Abilities
  • Proficient in Time Allocation
  • Proficient Interpersonal Communication
  • Regulatory Compliance
  • Workplace Safety
  • Approachable Demeanor
  • Collaborative Team Engagement
  • Prioritization and Scheduling

Extra-Curricular Activities

Harbour View Police Youth Club - Public Relations Officer

Timeline

Agent

Staffmark
01.2025 - Current

Golden Krust Caribbean Restaurant
04.2024 - Current

Customer Service Representative/Booking Agent

Itel BPO Solutions
01.2024 - 04.2024

Customer Service Representative

Hinduja Global Solutions
02.2022 - 10.2023

Deposit Processing Teller

Beryllium/Guardsman Armored
10.2020 - 05.2021

Customer Service Supervisor

Shoppers Fair Supermarket
05.2019 - 12.2021

Caribbean Secondary Education Certificate - Math and English language, Language, Electronic Document Preparation and Management, Electrical and Electronic Technology, Principles of Business, Mechanical Engineering, Social Studies

City and Guilds

Associate Degree - Logistics and Port Operations

Caribbean Maritime University (Precollege)

High School Diploma -

Kingston College

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Javaughnie Titus