Javay Porter
Lanham,MD
Summary
Seasoned Developer Support Specialist with 5+ years of experience at the intersection of technical support, QA, and software engineering. Skilled in debugging complex integrations, leading bug triage investigations, and providing clear, actionable feedback that drives product quality. Adept at collaborating with engineering, product, and support teams to turn user insights into meaningful improvements. Passionate about building support systems that go beyond ticket resolution-from writing documentation and test plans to surfacing patterns that inform product direction.
Overview
6
6
years of professional experience
Work History
Developer Support Specialist
Calendly
05.2024 - 09.2025
- Led bug investigations and triage, partnering with engineers to determine severity, root cause, and user impact; delivered dev-ready reports and tracked progress in Jira dashboards.
- Debugged and resolved complex API integration issues across platforms like Salesforce, HubSpot, Zapier, and Make, enabling enterprise customers to achieve scheduling goals.
- Investigated escalated issues, reviewed logs, and identified sync failures; provided clear reproduction steps and solutions for support and engineering teams.
- Created internal documentation and Guru articles to upskill support teams, plus instructional videos (via Hexus) breaking down advanced technical topics.
- Authored and maintained public-facing developer guides to improve self-service.
- Collaborated with engineering on pre-release testing, regression checks, and QA validation to prevent recurring issues.
- Partnered with general support to handle Zendesk escalations and Slack inquiries, ensuring smooth communication across teams and with customers.
Web Developer
Redirect Health
01.2023 - 02.2024
- Developed and optimized responsive web applications across mobile and desktop platforms, troubleshooting issues that impacted usability and performance.
- Collaborated with designers and engineers to test, validate, and refine UI/UX changes, ensuring smooth user experience across browsers and devices.
- Monitored performance metrics and implemented fixes that reduced load times by 25% and improved engagement by 30%.
- Documented workflows and shared knowledge with team members to improve onboarding and consistency in development practices.
Associate Software Engineer
Angi
, Remote
01.2022 - 12.2022
- Contributed to the development and maintenance of customer-facing features, resolving bugs and performance issues to improve platform reliability.
- Assisted in the migration of legacy systems to modern frameworks, identifying blockers and ensuring minimal disruption to users.
- Partnered with QA and product teams to test new features and validate bug fixes, providing dev-ready reproduction steps when defects were discovered.
- Participated in Agile ceremonies, cross-team discussions, and code reviews to promote quality and collaboration.
Quality Engineer
Angi
, Remote
11.2019 - 12.2021
- Designed and executed end-to-end test plans to catch regressions and ensure consistent user experience, reducing post-release defects by 20%.
- Collaborated with developers to reproduce and isolate defects, providing clear documentation and repro steps that accelerated fixes.
- Built and maintained automated regression suites with Selenium WebDriver, expanding coverage by 70% and enabling faster, more reliable release cycles.
- Partnered with product and engineering teams to validate bug fixes, verify cross-platform performance, and surface recurring issues for long-term resolution.
Education
Computer Science - Some College
UMGC
Skills
- Technical Support & Debugging
- Bug Reporting & Triage
- API Integrations
- QA & Testing
- Documentation & Knowledge Management
- Cross-Functional Collaboration
- Web Development
- Agile Methodologies
Timeline
Developer Support Specialist
Calendly
05.2024 - 09.2025
Web Developer
Redirect Health
01.2023 - 02.2024
Associate Software Engineer
Angi
01.2022 - 12.2022
Quality Engineer
Angi
11.2019 - 12.2021
Computer Science - Some College
UMGC